Cloud Managed Services Engineer (L3)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Primary Skills:

Key Responsibilities 

• Help to automate systems for massive and scalable operations and to design and code the required tools to do so. We manage tens of thousands of services with a reduced but expert team. Sure you can help us to scale even more through automation! Ansible & Salt

• Learn in deep by solving real problems and operating systems, networking, cloud environments, web servers, relational and NoSQL database servers in Linux and Windows environments, both physical and cloud based.

• Learn to design & operate systems architectures for business-critical systems platforms on AWS, Google Cloud Platform and Microsoft Azure.
• Work with bleeding-edge Cloud technologies, mastering container technology (Docker, Kubernetes) and Infrastructure as Code (Terraform).
• Manage critical systems for our customers.
• Build complex systems for mission-critical projects, from architecture design to migration planning and continuous operation and improvement.
• Analyze and improve systems’ performance & scalability and automate systems management.
• Interact with customers, understanding their needs, and find and design the best technological solution.
• Respond to incidents, diagnose their root cause, and fix the underlying problems, designing improvements to avoid the problems to be repeated

Secondary Skills:

Skills, Experience and Qualifications

Personal Skills:

• Able to work with remote colleagues and customers
• Excellent English level (all the communications will be in English)
• Excellent customer service skills/ Customer-oriented attitude
• Passion for lifelong technical learning and personal and professional development
• Ability to work well in an international team environment
• Strong problem-solving skills

• High interest to be a generalist engineer focused on Infrastructure Technical

Skills:
 

• Knowing how to properly express yourself both in Spanish and English (spoken and written).
• Ability to work as a team
• Be willing to learn a lot and quickly
• Knowledge in in sysadmin of Linux and/or Windows. Knowledge of the internals of these operating systems is a plus.
• Knowledge about AWS, Google Cloud Platform and Microsoft Azure components, services & architectures is a plus.
• Knowledge with systems automation tools and systems & services monitoring tools.

• Some knowledge programming. Python, Go, Perl, Shell Script and/or PowerShell are a plus.
• Basic knowledge of Information Security & IT Service Management is also a plus.

Language Skills:
• Written and spoken English (fluent / native)
• Written and spoken Spanish (fluent / native)

Certification if required:

• Google Associate Cloud Engineer
• Terraform Associate
• CKA (Kubernetes)
• Azure Administrator (AZ-104)

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.