Solution Architect, Enterprise
Offer summary
Qualifications:
At least 3 years of experience in a customer-facing role focused on data integration solutions and software development., Strong proficiency in Python programming, particularly in ETL processes., Solid understanding of data integration and replication concepts, with experience across various databases and data warehouses., Excellent problem-solving skills and the ability to communicate technical concepts clearly to diverse audiences..Key responsibilities:
- Lead customers in the design, development, and deployment of custom connectors using the Fivetran Connector SDK.
- Provide expert-level guidance and support on troubleshooting and optimizing connector performance.
- Empower customers through training sessions and comprehensive documentation on connector development.
- Collaborate with internal teams to provide feedback and contribute to the development of new features for the Connector SDK.
Job description
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
As a Solution Architect in the Services team at Fivetran, you will specialize in facilitating the installation, configuration, and customization of Fivetran connectors, with a strong focus on our Connector SDK. You will leverage your expertise in Python development and data replication to empower customers to build and deploy custom connectors tailored to their unique data sources.
Working directly with customer stakeholders, you will define requirements, develop Python code, and guide the architecture and integration of solutions using the Connector SDK. You will provide hands-on support, develop code samples, and troubleshoot issues related to custom connector development. This role requires a blend of customer interaction, technical proficiency, and software development skills.
An essential part of your role will be enabling customers to become self-sufficient in building, testing, and maintaining custom connectors. You will create enablement materials, provide training, and offer guidance on best practices for using the Connector SDK.
You will collaborate with customer stakeholders and a wide range of internal teams, including Account Executives, Customer Success Managers, Sales Engineers, Customer Support Engineers, Product Managers, and Software Engineers. Your ability to communicate effectively with both technical and non-technical audiences is crucial.
This is a full-time, remote position based in India, requiring work hours aligned with the United States time zones.
Technologies You’ll Use
- Fivetran
- Fivetran Connector SDK
- Python
- git
- On-premise and cloud databases, including:
- SAP HANA
- Oracle
- Microsoft SQL Server
- IBM Db2
- MySQL
- PostgreSQL
- On-premise and cloud data warehouses, including:
- Snowflake
- BigQuery
- Redshift
- Databricks
- Operating systems, including:
- Windows
- Linux
- Unix
- AWS, GCP or Azure environments and services
What You’ll Do
- As a member of our customer-facing team, you will help customers implement and optimize Fivetran connectors, with a focus on custom connector development using the Connector SDK. Your responsibilities will include:
- Connector SDK Implementation: Lead customers in the design, development, and deployment of custom connectors using the Fivetran Connector SDK. This includes:
- Developing Python code to extract data from various sources.
- Guiding customers through the process of defining data schemas and handling data transformations.
- Providing code reviews and best practices for connector development.
- Technical Guidance and Support: Provide expert-level guidance and support to customers on the Connector SDK, including:
- Troubleshooting issues related to custom connector development and deployment.
- Optimizing connector performance and efficiency.
- Developing and maintaining documentation, code samples, and training materials.
- Customer Enablement: Empower customers to become self-sufficient in using the Connector SDK by:
- Conducting training sessions and workshops on connector development.
- Creating comprehensive documentation and tutorials.
- Providing ongoing support and mentorship.
- Collaboration: Work closely with internal teams, including Product Management and Engineering, to:
- Provide feedback on the Connector SDK and identify areas for improvement.
- Contribute to the development of new features and enhancements.
- Ensure seamless integration of custom connectors with the Fivetran platform.
Skills We’re Looking For
- Experience: At least 3 years of experience in a customer-facing role, with a focus on data integration solutions and software development.
- Python Proficiency: Strong proficiency in Python programming, with experience in data extraction, transformation, and loading (ETL) processes.
- Connector SDK Expertise: Experience with the Fivetran Connector SDK is highly desirable.
- Data Integration and Replication: Solid understanding of data integration and replication concepts.
- Technical Knowledge Across Databases and Systems: Experience with various databases, data warehouses, and operating systems.
- SQL & Command-Line Skills: Proficiency in SQL and command-line scripting.
- Networking and Connectivity: Familiarity with networking concepts, including SSH tunneling and VPNs.
- Problem-Solving and Debugging: Excellent problem-solving and debugging skills, with the ability to analyze complex technical issues and provide effective solutions.
- Communication and Collaboration: Strong verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Self-Motivated & Customer-Focused: A proactive approach to managing tasks, meeting deadlines, and ensuring customer satisfaction.
- Prioritization and Organizational Skills: Proven ability to prioritize and organize tasks effectively.
- Software Development Best Practices: Knowledge of software development best practices, including version control (git), testing, and documentation.
Bonus Skills
- Experience with Data Lakes such as Amazon S3, Google Cloud Storage and Microsoft ADLS2
- Docker or Podman
#LI-REMOTE
#LI-LA1
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Required profile
Experience
Other Skills
- Communication
- Collaboration
- Organizational Skills
- Prioritization
- Self-Motivation
- Problem Solving
- Teamwork
- Communication
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