Offer summary

Qualifications:

2-4 years of experience in a tech environment, Strong organizational skills with attention to detail, Exceptional customer service and time management skills, Proficiency in English and basic computer skills, including Microsoft Office..

Key responsibilities:

Coordinate and support global and regional training events for employees, partners, and customers

Manage the event calendar and facilitate virtual events as needed

Develop supporting materials and provide guidance to event speakers

Track event performance and publish recorded events on the internal LMS or CMS.

Job description

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Job Description:

As a member of the Enablement Operations team, the Training Event Facilitator will play a critical role in coordinating and supporting global and regional events for SonicWall’s employees, partners, and customers. This position ensures the seamless execution of training events, contributing to the overall success of the company's enablement initiatives.

Tasks and responsibilities:

Collaborate with cross-functional teams to define event scope, including objectives, target audiences, constraints, deadlines, and required deliverables or reports upon event completion
Manage the event calendar, coordinating with hosts and presenters to confirm availability
Facilitate virtual events as needed, leveraging the designated event platform
Partner with stakeholders to develop supporting materials, such as slide presentations, handouts, and other collateral essential for event success
Provide Marketing with key event details for invitations and communications
Support event speakers by offering guidance, templates, and resources to enhance the quality of their presentations
Track and analyze event performance, delivering metrics and insights for continuous improvement
Publish recorded events and assets on the internal Learning Management System (LMS) or Content Management System (CMS)
Provide backup administrative support to the Sales Enablement team as needed
Respond to training scheduling requests from Authorized Training Partners (ATP)
Maintain and update the lab calendar
Schedule and review labs and classes based on ATP schedules and registrations
Distribute firewall registration keys and ensure lab and student kit orders align with ATP requirements
Manually update lab kits in accordance with the latest ATP registrations, verifying order accuracy
Reconcile lab usage data with ATP orders to maintain accurate inventory tracking
Ensure ATPs adhere to established processes and training timelines
Provide student kit keys for internal technical support team training requests

Qualifications:

2-4 years’ experience in a tech environment
Demonstrated ability to gather training requirements and identify necessary resources effectively
Capable of working both independently and collaboratively within a team environment
Exceptional customer service and time management skills
Strong organizational skills with a keen attention to detail
Proficiency in English (reading, writing, and speaking)
Basic computer proficiency with intermediate-level skills in Microsoft Office, including Microsoft Teams
Experience with Learning Management Systems (LMS) is preferred.

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SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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