Offer summary

Qualifications:

Proven experience in building or being an early member of a venture-backed SaaS company., Hands-on experience with AI products, particularly LLM and agentic solutions., Strong technical leadership skills with a track record of scaling engineering teams., Ability to engage customers and drive product adoption through effective go-to-market strategies..

Key responsibilities:

Lead the technical vision and product architecture for the AI-driven Customer Success Management platform.

Build and manage a core product and engineering team to deliver the initial version of the product.

Run commercial pilots with early customers to validate pricing and retention strategies.

Raise external capital by crafting compelling growth narratives and reporting to the Board.

Job description

About FutureSight

FutureSight is a venture studio that co-creates and funds world-class B2B AI software companies from Day 1. Our team of repeat founders, operators, product leaders, and investors collaborates closely with exceptional entrepreneurs, providing proven playbooks, hands-on functional expertise, and the capital necessary to transition from whiteboard to seed and beyond.

The Venture: Automating Customer Success Management

FutureSight is building the next stage of Customer Success Management by proactively engaging every account to retain, expand, and delight. The platform monitors usage signals, surfaces next-best actions, and generates hyper-personalized outreach—unlocking higher revenue retention, net-new expansion, and leadership-ready insights for customer teams.

What We Bring to the Table

Validated problem & early market pull — We’ve interviewed dozens of CS, RevOps, and sales leaders and secured pilot interest.
Studio bench strength — Designers, engineers, growth marketers, and fundraising pros are embedded from Day 1.
Capital commitment — Initial funding for early hires and building the MVP with potential for follow-on funding.

What You’ll Do

Own the technical vision: Lead product architecture and AI strategy.
Build the product & team – Work with FutureSight’s product/engineering pod to ship V1, then hire your core team.
Run early commercial pilots – Land lighthouse customers, iterate pricing/positioning, and prove retention + expansion impact.
Scale the tech stack: Design a secure, scalable, and extensible backend architecture.
Raise external capital – Lead the next round with our support, telling a data-backed growth story.
Operate as CTO – Own product and technology strategy and development, build, inspire and guide teams, report to the Board, and scale the venture.

You Bring

Founder-level drive — You’ve built (or been early at) a venture-backed SaaS company and love zero-to-one chaos.
AI execution — Hands-on experience bringing LLM and agentic products to production, with a track record of real-world commercialization.
Technical leadership — You’ve led and scaled engineering teams, defined AI roadmaps, and aligned tech decisions with business outcomes.
GTM instincts — Proven ability to engage customers, translate needs into product, and drive adoption through early sales, business development, and go-to-market execution
People leadership — Magnet for top talent; coach and culture carrier.

Nice-to-Haves

Prior work with CS tooling (Gainsight, Totango, Catalyst, etc.).
Fundraising fluency — Able to craft investor narratives and close capital.
Network in B2B SaaS (Series A–C) customer-success or RevOps communities.

What You Can Expect

Significant equity (founder-level ownership) plus stipend.
Hands-on venture studio support in product, design, growth, talent, finance, and fundraising.

Required profile