CTO (Chief Technology Officer)

Chordline Health is a leading provider of innovative software solutions tailored for health plans, TPAs, ACOs, and other risk-bearing organizations. Our software is designed to enhance the performance and effectiveness of managed care operations, with a focus on improving utilization, case, disease, and population health management.

Recognized for our deep domain expertise, Chordline brings together a team of US-based clinicians and developers who are experts in managed care and customer support. With our integrated workflow and analytics solutions, we empower our clients to optimize revenue, reduce costs, enhance quality, and effectively manage risk.

Our platform supports a variety of populations, including commercial, Medicare Advantage, Medicaid, Dual-Eligible, CHIP, self-funded, and multi-state populations, providing the flexibility needed to serve diverse client needs. Chordline Health is the premier choice for organizations aiming to deliver efficient and high-quality managed care.

Position Summary:

The Chief Technology Officer (CTO) responsibility is to lead and scale our technology strategy and execution. As a member of the executive leadership team, the CTO will drive innovation, oversee the technology roadmap, and ensure scalable, secure, and efficient technology operations.

This individual will be responsible for aligning the company’s technological infrastructure with the business objectives while fostering collaboration across clinical, operational, and engineering teams. The CTO will also play a pivotal role in the internal implementation and refinement of products, preparing them for successful external release and marketing. The CTO will also be a key culture leader of the company as it continues its mission of high-quality client satisfaction and an employee-friendly environment.

KEY RESPONSIBILITIES:

Strategic Leadership & Vision

• Define and execute the technology vision and roadmap aligned with the company’s overall business goals.
• Lead the adoption of emerging technologies to create a competitive advantage.
• Collaborate closely with the executive leadership team, including the CEO, to ensure technology strategies support broader business objectives.
• Manage technology budgets, resource allocation, and vendor relationships (cloud providers, APIs, platforms).
• Oversee the architecture for systems and platforms, ensuring they are scalable, reliable, and secure, while optimizing costs and performance.

Innovation & Technology Modernisation

• Lead the modernization of legacy systems, using a "POC-first" approach to drive innovation and eliminate technical debt in staged, prototype-driven releases.
• Champion a culture of experimentation and continuous improvement within the tech teams.
• Oversee the integration of cutting-edge AI tools and technologies (e.g., LangChain, Bedrock, PyTorch) to enhance product offerings and develop AI-driven solutions.
• Foster a “POC-first” mindset, encouraging rapid prototyping, experimentation, and iteration before full product rollouts.

AI & Data Readiness

• Spearhead the integration of AI and machine learning technologies, ensuring seamless alignment with business goals and product strategies.
• Drive the optimization of data pipelines and analytics platforms (e.g., Snowflake, Sisense), ensuring scalable, high-performance solutions for our multi-tenant environments.
• Lead the development of AI prototypes and vector-based services, preparing them for production-level scaling and integration with Valsoft’s broader AI initiatives.

Collaboration & Cross-Functional Alignment

• Collaborate with Product, Sales, Marketing, and Customer Success teams to ensure alignment between technical execution and product strategies.
• Play a key role in aligning technical execution with client needs, including pre-sales technical support and solutioning.
• Provide technical leadership during executive-level decision-making processes and contribute to the strategic direction of the company.

Required Qualifications:

• Bachelor’s or master’s degree in computer science, Engineering, or related field (MBA is a plus).
• 10+ years of professional software engineering experience, with at least 5+ years in a senior/executive leadership role.
• Proven success in modernising legacy systems and driving technical innovation through prototype-driven releases.
• Familiarity with multiple healthcare standard technologies (ex. HL7, CCD, CCDA, FHIR) and ability to quickly learn new technologies.
• Strong expertise in designing secure, cost-efficient cloud architectures, with hands-on experience in AWS (RDS, ECS/Fargate, CloudWatch, etc.), Terraform, and DevOps practices.
• Experience in AI/ML tooling and data architecture, with a working knowledge of relational databases, caching layers, and data-warehouse ETL/ELT pipelines.
• Ability to communicate complex technical strategies and trade-offs clearly to both technical and non-technical stakeholders.
• Deep knowledge of software engineering practices, including CI/CD, automated testing, observability, and incident response processes.
• Excellent leadership, communication, and strategic thinking skills.
• Information Security and Data Privacy fundamentals.
• Excellent interpersonal and communication skills (written, oral and virtual)
• Ability to prioritize work and successfully meet tight deadlines. 
• Ability to manage multiple projects and relationships simultaneously

Technical Environment (current & target)

• Languages / Runtimes: Java 11 (Tomcat), Python, TypeScript / React
• Datastores: AWS RDS (PostgreSQL / MySQL), Redis Cluster, Snowflake DW
• Cloud & DevOps: AWS (ALB, EC2/ECS, S3, CloudWatch), Docker, Terraform, GitHub Actions
• Analytics & BI: Sisense Embed SDK with JWT SSO
• Integrations: SendGrid, InterFax, SAML / OAuth2 SSO, healthcare partner APIs
• AI Tooling (upcoming): PyTorch, Hugging Face, Mastra.ai, LangChain, pgvector, AWS Bedrock / SageMaker

Why Join Chordline?

• Lead the transformation of a critical healthcare platform in our portfolio.
• Drive innovation through AI-powered solutions and shape the technical direction of a high-growth company.
• Work in a collaborative, mission-driven environment that values both technical excellence and employee culture.
• Influence the future of the company by establishing scalable systems and mentoring future tech leaders.

If you are passionate about building scalable, secure, and innovative systems, and you thrive in a fast-paced, collaborative environment, we’d love to hear from you!