Offer summary

Qualifications:

Fluent in English and Spanish, Previous experience in a customer service call center environment, Strong communication skills and a positive attitude, Proficient in computer skills, including typing and Excel..

Key responsibilities:

Answer calls and emails from customers to provide support.

Adhere to company policies and federal regulations while assisting customers.

Participate in training for various departments within customer support.

Strive for continuous improvement in customer service delivery.

Job description

WORK FROM HOME OPPORTUNITY
Must reside near the Garland TX area
Customer Support Representative
Customer Support representatives will answer calls and e-mails from customers.

Duration: Temp to Hire
Pay: $17.50/hr for bilingual
Hours: 8-5 pm Mon-Fri,
Located: WFH Work From Home
The Customer Support department's goal is to provide premiere customer service to our buying customers and selling clients through efficient, clear, and timely resolutions to customer inquiries through phones and email.
Representatives are expected to be knowledgeable and adhere to policy and procedure, federal and state regulations, and maintain an enthusiasm for relentless improvement. New associates may be trained in any of our following departments: Inbound Communication, Disputes, Scheduling, or Account Verification; however, we are a growing department and may add additional departments. New associates will be provided documented training, as well as "at the spot " training in preparation for their roles.
The following skills are necessary for a Customer Support representative:
1. Communication Skills
2. Positive and professional attitude
3. The ability to adapt to changes in policy and procedure
4. Computer skills including accurate typing and Excel
5. A desire to help customers and an eye for improvement.