Offer summary

Qualifications:

Excellent communication and customer service skills with a proactive resolution approach., Well-organised and able to manage time, prioritise tasks, and meet deadlines., Confident using Microsoft Office, databases, and general admin tools., Building or real estate industry experience and a Bachelor's Degree are a plus..

Key responsibilities:

Provide a consistent, high-quality customer experience by following company processes.

Handle client queries professionally and maintain clear, accurate records.

Accurately manage data, forecasts, and contractual documentation to support efficient workflows.

Collaborate across departments to ensure a smooth customer journey and adapt to changing needs.

Job description

This is a remote position.

Philippine-based Filipino Applicants.

This is an exciting opportunity to join one of Australia’s fastest growing building companies in a pivotal role in growing a specialist business, focused on delivering housing solutions for occupants with diverse needs and adaptable for life. You will be a key part of a dynamic new business, uniquely positioned to make a dramatic difference to the New Homes Industry. This company is specialising in design and delivery of new homes for people with diverse ages, abilities and needs. It has a range of solutions for SDA housing categories including HPS, IL, Robust and Fully Accessible as well as specialising in Government Housing, rooming homes, and women’s housing.

Customer Service Responsibilities

Provide a consistent, high-quality experience by following company processes.
Handle client queries professionally and keep clear, accurate records.
Support a positive, customer-first culture through teamwork and communication.
Use internal tools effectively to ensure smooth and timely service.

Functional Responsibilities

Accurately manage data, forecasts, and contractual documentation using the company systems to support efficient workflows.
Collaborate across departments to ensure a smooth customer journey and maintain process transparency.
Adapt to changing needs by handling multiple tasks and providing administrative support when required.

Accountability, Development & Decision Making

Make informed, independent decisions within established guidelines while promoting innovation and safe practices.
Take accountability for customer experience quality, escalating issues to the Manager when necessary.
Support team culture and resource efficiency, especially during challenges or operational demands.

Requirements

Excellent communication and customer service skills with a proactive resolution approach is required.
Well-organised and able to manage time, prioritise tasks, and meet deadlines.
Confident using Microsoft Office, databases, and general admin tools.
Professional, reliable team player who works well with a variety of people.
Building or real estate industry experience is a plus
Bachelor's Degree is a plus

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time-tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.