Offer summary

Qualifications:

Post-secondary education required., 2+ years of experience in administration or customer service., Bilingual in English and French is essential., Proficiency in Microsoft Office Suite and strong communication skills..

Key responsibilities:

Conduct verbal intake of referral information from clients.

Respond to calls and emails from plan sponsors and members.

Process new referrals and manage case files.

Provide administrative support and assist with client reporting.

Job description

Bilingual Customer Care Representative — Remote

Exciting remote opportunity in the insurance industry for a bilingual professional with strong administrative and communication skills. Support disability program operations, manage client intake, and deliver top-tier service across Canada. Flexible shifts, national scope, and potential for extension.

What is in it for you:

• Hourly salary of $24.08.

• 12-month contract with the potential for permanent employment.

• Full-time position: 37.50 hours per week.

• Weekday schedule with occasional overtime may be required.

• Rotational shifts between 8:00 AM and 8:00 PM EST.

Responsibilities:

• Conduct verbal intake of referral information from clients.

• Respond to calls and emails from plan sponsors and plan members.

• Process new referrals and file closures in the case management system.

• Manage incoming mail, faxes, invoices, offsite files, and file copy requests.

• Provide administrative support including preparing template letters, updating data, and managing office supply needs.

• Assist with basic client reporting and ad hoc projects.

What you will need to succeed:

• Post-secondary education.

• 2+ years of experience in administration, clerical work, or a related field.

• Previous experience in a high-paced customer service environment.

• Bilingual in English and French to support clients in both languages.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office Suite (Excel, Word, etc.).

• Strong customer focus with active listening skills.

• Ability to investigate, resolve issues, and follow through with clients.

• High attention to detail and accuracy.

• Strong organizational and time-management skills.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Nice to Have: Familiarity with medical terminology.

• Nice to Have: Background in IT support or experience in an information center.

• Flexibility required based on business needs.

• Occasional overtime may be required.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00014973

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