Production Coordinator

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Reverse Mortgage Production Coordinator plays a critical role in supporting the reverse mortgage origination process by managing operational workflows, coordinating between various departments, and ensuring compliance with all regulatory requirements. This position utilizes organizational skills, and thorough attention to detail, to communicate effectively with clients, loan officers, and other stakeholders.

Job Responsibilities:

• Manage the reverse mortgage application process from initial inquiry through closing.
• Coordinate with loan officers, underwriters, and other departments to ensure timely and accurate processing of applications.
• Ensure that all necessary documentation is collected, organized, and submitted according to regulatory standards and company policies.
• Maintain accurate records of all communications and transactions related to each loan application.
• Assist in ensuring all reverse mortgage transactions comply with federal and state regulations, as well as company policies.
• Perform quality control checks on loan files to identify and rectify any discrepancies or missing information.
• Serve as the primary point of contact for clients during the loan process, providing updates and answering questions.
• Educate clients about reverse mortgage products, terms, and processes to facilitate informed decision-making.
• Participate in team meetings to discuss production goals, challenges, and strategies for improvement.
• Track and report on production metrics, including application volume, processing times, and closing rates.
• Assist management in analyzing production data to identify trends and opportunities for process improvement.

Qualifications and Skills:

• Bachelor’s degree in finance, business administration, or a related field preferred.
• Minimum of 2 years of experience in mortgage processing or a related role, with a focus on reverse mortgages preferred.
• Knowledge of mortgage lending regulations, particularly those specific to reverse mortgages.
• Skilled at effectively organizing and prioritizing tasks.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and mortgage processing software.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 

Pay Range: