Senior Account Manager

Merkle Promotion & Loyalty Services Senior Account Managers work proactively and collaboratively with all divisions of the company to provide our clients with long-term strategic value and customer service. As a day-to-day partner with Merkle Promotion & Loyalty Services sales professionals (VP, Business Development and Account Director), Senior Account Managers ensure high-quality and flawless client preparation and presentations, research and promotion solutions that drive results for clients and revenue for Merkle Promotion & Loyalty Services. The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies.  They are the key point person for deliverables for the internal Merkle team and clients for tactical delivery or account status.  By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle. The Senior Account Manager may also have responsibility for stimulating new business through probing, investigative and consultative outbound calling and e-mailing to a pre-defined group of prospects and clients to determine their current or future needs for interactive promotions. 

Description & Responsibilities: 

• Serve as a designated Merkle Promotion & Loyalty Services client contact 
• Actively participates in client presentations and collaborates on the creation of presentation content 
• Supports Merkle Promotion & Loyalty Services sales professionals in revenue generating activities: prospecting, client research, promotion ideation, scoping, documentation (i.e. contracts), invoicing, etc. 
• Ensure timeliness and quality of client deliverables to include campaign counts, reports, change requests and proposals 
• Demonstrates working knowledge of Merkle Promotion & Loyalty Services products and solutions, internal scoping, and production processes 
• Builds brand expertise, creates and maintains best practices for named clients 
• Pre and post-sale research and presentation generation 
• Promotion reporting and analysis with supporting team members, i.e. Business Development, Strategic Services, Project Management 
• Attends and/or leads internal meetings and client meetings for BD/AD if necessary 
• Collaborate with external 3rd party channel partners 
• Works with Account Director to facilitate knowledge transfer of internal best practices, move the discipline forward, participate in internal initiatives and process improvements as well as client and marketing initiatives 
• May conduct research to identify opportunities for successful lead generation projects and work with management to determine the markets to be targeted for effective prospecting 
• May assist with the identification, qualification, and prospecting of potential clients through various lead sources including cold calling, trade shows, researching via lead generation and prospecting resources, etc 

Qualifications: 

• Education: Bachelor's Degree 

• Minimum 4 years of client services/account management in a direct marketing agency or a combination of agency/client side experience 

• 2-4 years of relevant experience as an Account Coordinator, Marketing Specialist, Media Planning, Project Manager, or Sales Role 

• Basic strategic and analytical skills 

• General familiarity of Internet applications and technologies 

• Sales skills including:including identification of prospects, sourcing, and closing deals. 

• Strong project management, interpersonal, and negotiation skills 

• Analytically minded, specifically comfortable with data, response metrics and trends 

• Proven experience managing client relationships and effectively problem solving; ability to analyze problems and produce a viable solution 

• Excellent writing, grammatical, and proofing skills 

• Exceptional presentation skills 

The annual salary range for this position is $51,000-$83,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. 

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.