Service Desk Analyst

Please submit your resume in English. 

At Infios, our Tier 1 Service Desk Analysts are the first point of contact, providing exceptional support for our global customers using our Supply Chain Software products. 

What a day in the life looks like: 

• Provide frontline support via phone and ticketing systems to resolve software-related issues. 

• Gather key details to assess and triage cases to the appropriate internal teams. 

• Maintain accurate, detailed documentation within the ticketing system. 

• Ensure timely responses and resolutions in line with defined SLAs. 

• Collaborate with internal teams, vendors, and partners to drive case resolution. 

• Use empathy, active listening, and emotional intelligence to ensure excellent customer experiences. 

What you bring to the team: 

• Excellent verbal and written communication in English. 

• Experience or industry knowledge in supply chain software such as warehouse management solutions or order/ inventory management solutions.  

• Experience in database (SQL / Oracle) queries and stored procedures.  

• Experience with operating systems and RF hardware. 

•  Experience with labeling software (e.g., Bartender) and voice solutions such as Honeywell is a plus. 

• Familiarity with ServiceNow or other industry-standard ticketing systems is preferred.

#LI-Remote 

Why join us?   

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.  

We believe the future is better when supply chains work better. 

We are an equal-opportunity employer and committed to inclusion in the workplace.  

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.  

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.  
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com 
 
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.