Offer summary

Qualifications:

Advanced Excel skills including formulas, pivot tables, and charts., Experience with Convoso and other call center software., Strong written communication and reporting skills., Background in sales operations, analytics, or financial analysis is a plus..

Key responsibilities:

Extract and analyze performance data from Convoso and other dialer tools.

Create and manage Excel-based reports and dashboards for leadership decisions.

Identify trends and opportunities based on sales data.

Support the Sales department with ad hoc reports and performance summaries.

Job description

We’re looking for an Analytics Manager to support our Sales department with data-driven decision-making. This person will be instrumental in tracking performance, pulling reports from dialer software (specifically Convoso), and providing insights to help improve sales strategies.

You’ll work closely with the sales leadership team to ensure we have accurate, timely, and actionable data. You must be highly proficient in Excel, familiar with financial metrics, and comfortable navigating and extracting data from dialer systems.

Responsibilities:

Extract and analyze performance data from Convoso and other dialer tools
Create and manage Excel-based reports and dashboards to support daily operations and leadership decisions
Identify trends, inefficiencies, and opportunities based on sales data
Support the Sales department with ad hoc reports and performance summaries
Provide financial insight and assist in budget tracking related to sales operations
Collaborate with team leads to ensure reporting is aligned with department goals
Analyze staffing levels and recommend adjustments to meet forecasted call volumes and KPIs
Monitor schedule adherence and productivity using real-time data from Convoso
Support forecasting and capacity planning to ensure optimal resource allocation

Requirements

Advanced Excel skills (formulas, pivot tables, charts, etc.)
Experience with Convoso and other call center software and dialers
Strong written communication and reporting skills
Ability to move quickly, stay organized, and adapt to changing priorities
Comfortable working independently in a fast-paced, high-growth environment
Experience in sales operations, analytics, or financial analysis is a plus

Benefits

We offer health insurance for contractors
Holiday Extra Pay
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives may be provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.

Required profile