Shipping Coordinator

Shipping Coordinator

• Fully remote
• Permanent or Full-time Contractor 
• Competitive package 

About Us:

ClickOut Media is not just a company - it's a thriving ecosystem of diverse talent from around the globe. As a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. With over +850 team members and more than 200 assets, our startup culture fuels our growth, making us a leading force in multi-channel marketing. We specialise in delivering best-in-class SEO & Content solutions to esteemed clients worldwide.

What Makes Us Different:

At ClickOut Media, we thrive in the most competitive search verticals, operate across every major language, and conquer platforms you've probably never even heard of. Our dynamic approach, combined with our fast-paced environment, sets us apart in the industry. We're not just here to meet expectations; we're here to exceed them, every single time. Our relentless pursuit of excellence has been the cornerstone of our continuous success.
 
Job Description:

We’re excited to be searching for a talented and motivated individual to join our team as our new Shipping Coordinator. This role will primarily support our new project.

Responsibilities:

• We are looking for a reliable and detail-oriented individual to manage the shipping of items
• This role involves resolving common logistics issues such as lost or delayed packages and finding the most efficient global shipping solutions. You’ll also be responsible for sourcing alternative options when certain items aren’t available in a user’s country. This may require contacting customer service teams from various platforms to help resolve delivery-related problems.
• Strong communication skills are essential - you’ll be expected to provide users with prompt updates, including order confirmations, shipping details, and tracking information.
• You’ll also assist with managing our support inbox by responding to user questions and requests in a timely and professional manner.
• The ideal candidate will quickly become fully autonomous in managing order processing, tracking, and user communications. Fluency in English is required, while knowledge of Italian or Spanish is a strong advantage. 
• We're seeking someone who is organized, precise, and able to communicate clearly and kindly with users.
• Previous experience in customer service is a plus, but the most important qualities are confidence and efficiency in online purchasing and a proactive approach to keeping users informed throughout the order process.  

Benefits & Rewards

• A brilliant opportunity to grow your career & work with a fun, fast-paced & growing company, prepared to let you shine
• An entrepreneurial environment where you learn more every day (we more than welcome and support people with their own projects)
• Build an organization that continues to diversify its portfolio
• Personal responsibility with a ton of autonomy
• 33 free paid days
• Market-leading remuneration and bonuses available
• An international team with over 35 nationalities
• Fully Remote working (work fully remotely and option for weekly coworker space)
• Additional benefits for permanent employees are available depending on the location

What do we mean by "Fully Remote"

Clickout Media offers you an unparalleled working experience. We are registered in Malta, but you don't have to be. Wherever you are based, and whether you are employed, operate B2B, or are a career freelancer, we will always find a way to work with great people.

Diversity is a given to us, and this unique approach allows us to deliver and have respect for the wide variety of people, experiences, and cultures we bring together.

Our recruitment process is as follows:

1. Apply
2. Have an introduction call with our recruitment team
3. Do a test
4. Have a technical interview

Equal Opportunities

ClickOut Media is an equal-opportunity employer welcoming applicants from all backgrounds.