Offer summary

Qualifications:

Bachelor’s degree in computer science or equivalent experience., 3+ years of SQL experience; Oracle experience is a plus., Strong analytical and problem-solving skills with a customer service orientation., Excellent oral and written communication skills..

Key responsibilities:

Migrate and load customer data into the Spok database during implementation.

Troubleshoot database issues and maintain customer data interfaces.

Collaborate with customers to address database-related issues and explain functionality.

Develop and maintain documentation for processes and operational continuity.

Job description

Description

Full-time > Direct hire > 100% Remote (USA)

Overview:

Join our dynamic team as an Implementation Database Analyst, responsible for seamlessly migrating customer data, configuring SQL High Availability, and managing database operations in a Windows environment. This role involves ETL operations, data loading into the Spok database, troubleshooting database issues, and ensuring the successful implementation of HL7 – ADT patient feeds.

Required Duties and Responsibilities:

Database Administration:

>Configure SQL/Oracle products.

>Assist Support in resolving database issues.

>Research and integrate new SQL/Oracle products with Spok's offerings.

Loading Customer Data:

>Migrate data from old applications to the new environment.

>Load customer data into the Spok schema during implementation or upgrades.

>Develop and install customer data interfaces (Spok SQL product).

Maintaining Customer Data:

>Troubleshoot customer data interfaces.

>Perform data cleanup, manipulation, removal, and review within the Spok product schema.

>Extract data for customer and internal reviews.

Customer Relations:

>Collaborate with customers to address database and data-related issues.

>Explain database functionality and coordinate database and data projects.

Communication:

>Collaborate with different Spok departments to comprehend roles and performance requirements.

>Provide timely follow-ups to ensure project completion and customer satisfaction.

Documentation:

>Develop and maintain process, standards, and upgrade documentation.

>Prepare documentations for effective operational continuity.

Required Education, Skills, and Experience:

>Bachelor’s degree in computer science and 2-4 years of relevant experience, or equivalent combination of education and experience.

>3+ years of SQL (required); Oracle experience is a plus.

>Customer service-oriented with strong analytical and problem-solving skills.

>Excellent oral and written communication skills.

>Ability to work collaboratively in a team and maintain composure in stressful situations.

>Demonstrated leadership skills and a proactive problem-solving approach.

>Willingness to work outside normal hours, including early mornings and weekends.

Technical Requirements:

>Strong knowledge of T-SQL, PL/SQL.

>Experience working with Microsoft SQL Server/Oracle databases, and a good understanding of database design principles.

>Knowledge of SQL programming and ability to write complex queries.

Pay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits.

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.

Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

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