Offer summary

Qualifications:

Effective communication skills, both written and verbal., Strong problem-solving abilities and critical thinking., Excellent customer service and client relations skills., Advanced data analysis and inventory management expertise..

Key responsibilities:

Provide back-office support to the Customer Service Officer.

Input and upload data into the MAGAYA Cargo Network System.

Track and manage shipments daily, ensuring timely updates to the CSO.

Coordinate with transportation providers to facilitate efficient shipment movement.

Job description

Client overview:

A supply chain company in the USA. Offers sea freight, air freight and land transport services. Dealing with refrigerated cargoes also.

Our service includes open tops, bulk shipping vessels, flat racks, tracked vehicles, and bulk liquid or dry tanks shipment also. Furthermore, they also provide the garment on hanger containers and bulk shipping vessels.

DUTIES AND RESPONSIBILITIES:

Serves as Back-Office Support to the Customer Service Officer.
Input/Upload data into MAGAYA (Cargo Network System).
Track shipments (Air/Sea) daily via web tracking or by contacting Forwarding Agents and Shipping Lines.
Responsible for collating e-files of all active shipments.
Update CSO regularly regarding any status changes of shipments.
Coordinating transportation providers to ensure prompt and proper movement of shipments.
Reviewing purchase orders and shipping documents to ensure accuracy
Tracking and fixing shipping errors.
Developing processes that make the supply chain more efficient and organized.

QUALIFICATIONS:

Effective communication, including writing, speaking and interpersonal communication
Quick critical thinking and problem-solving abilities
Excellent customer service and client relations skills
Keep organization and time management skills
Good collaboration and teamwork abilities
Great leadership and goal-setting skills
Ability to work in a fast-paced environment
Advanced data analysis and data visualization
Expert inventory management
Ability to use computers, software and other technology for inventory and communication purposes.
Understanding of the supply chain, including common obstacles and effective solutions.

Shift: Graveyard

PERKS: