Responsibilities
- Primary responsible for supporting and modernizing Sales portals
- Leading technical discovery and integration of industry-leading payment solutions (like ACI and CyberSource).
- Shaping the evolution of modern digital platforms in the healthcare space.
- Collaborating with high-performing teams on enterprise initiatives that truly matter to customers.
- Building your career in an environment that values your ideas and your knack for collaborating with technical teams to improve documentation and create efficient effective solutions.
- Conduct detailed JAD sessions to gather requirements, elicit technical details, and lead collaborative design sessions.
- Create comprehensive technical diagrams, dependency maps, data flow diagrams, impact documents, and gap analyses.
- Work directly with internal teams and third-party vendors to support the integration and optimization of billing and payment systems.
- Analyze code, service contracts, architecture, and data flows to ensure seamless integration between systems.
- Support enhancements and issue resolution for web and mobile customer portals.
- Evaluate current systems and processes to document “as-is” and recommend “to-be” solutions.
- Work with business stakeholders and development teams to translate business needs into technical solutions.
Experience:
- 7–10+ years of experience as a Systems Analysis or Technical Business Analyst
- Hands-on experience supporting web/mobile applications in enterprise environments
- Strong knowledge of billing/payment systems, especially involving third-party vendors
- Prior development/familiarity with tools/technologies like JS, HTML, JavaScript, Java
- Excellent communication skills and the ability to work cross-functionally
- Strong documentation and diagramming skills (must be able to produce technical artifacts independently)
- Prior experience working with ACI or CyberSource as a vendor or integration partner (Preferred)
- Healthcare payer industry experience is preferred but not required (Preferred)
- Familiarity with agile methodologies and digital transformation project (Preferred)
