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Analista de Suporte - Recife

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Brazil

Offer summary

Qualifications:

Basic knowledge of hardware repairs and troubleshooting., Experience with software installation and updates., Familiarity with Windows operating system and Office suite., Good communication skills for remote and phone support..

Key responsibilities:

  • Perform hardware repairs, replacements, and diagnostics.
  • Install and update software and troubleshoot issues.
  • Support and maintain printers and related equipment.
  • Provide first and second level technical support via phone and remote access.

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Tecnocomp Tecnologia e Serviços
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Job description

  • Hardware (reparos, troca de peças, limpezas, diagnósticos e soluções de problemas);
  • Software, (instalação e atualização em geral, diagnósticos de problemas);
  • Sistema operacional Windows e pacote office. Suporte à impressoras (Laserjet, Multifuncional e Deskjet);
  • Atendimento 1° nível (telefônico e acesso remoto) e 2º nível.

Required profile

Experience

Spoken language(s):
Portuguese
Check out the description to know which languages are mandatory.

Hard Skills

Print ServersComputer RepairSoftware InstallationMicrosoft Operating SystemsOffice Online

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
Are you interested?

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