Offer summary

Qualifications:

Proven experience in account management and customer success leadership roles., Strong analytical skills with a focus on data-driven decision making., Experience with pricing strategies and revenue retention management., Excellent communication and cross-functional collaboration skills..

Key responsibilities:

Lead the strategy and execution of customer renewals and price management.

Oversee Customer Success Operations, including health scoring and capacity planning.

Align post-sale teams with shared retention and expansion goals.

Manage the tech stack for renewals and ensure data integrity for reporting and analytics.

Job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.

We are seeking a strategic and data-driven Vice President of Renewals to lead a high-impact function responsible for maximizing customer lifetime value, protecting recurring revenue, and driving scalable operational excellence. A core focus of this role is executing renewal and price increase strategies, working closely with Sales, Customer Success, and FP&A to ensure accurate forecasting, seamless process execution, and measurable outcomes.

This leader will be instrumental in aligning post-sale teams around shared retention and expansion goals while building the infrastructure and insights needed to scale efficiently and profitably.

Key Responsibilities:

Renewals & Price Management

- Own strategy, process, and performance management for all customer renewals, ensuring high gross and net revenue retention

- Build and govern a disciplined price increase program across the customer base—defining logic, timing, thresholds, and customer engagement models

- Develop and enforce renewal playbooks and negotiation guardrails in partnership with Sales and Legal

- Drive forecasting accuracy and risk mitigation strategies, with clear renewal pipeline visibility

Customer Success Operations

- Lead the Customer Success Operations function, including health scoring, segmentation, capacity planning, and journey analytics

- Establish and track operational KPIs across the post-sale lifecycle, with real-time dashboards and insights for CS and executive leadership

- Partner with Success leaders to optimize team coverage, digital engagement strategies, and tech-touch models across segments

Cross-Functional Alignment

- Serve as a critical bridge between Sales, Customer Success, and FP&A, ensuring alignment on forecasting, account planning, revenue risk, and coverage models

- Collaborate with Product, Marketing, and Enablement to support scalable growth and product adoption across the base

- Drive operational planning and budgeting cycles in partnership with FP&A, owning renewal and price-related revenue assumptions

Systems, Tools & Enablement

Oversee the tech stack powering renewals and CS (Salesforce, Gainsight, Pendo, BI tools), ensuring system integrity and automation

- Champion data-driven decision-making through robust reporting, dashboards, and proactive analytics

- Develop onboarding and enablement programs for Success and Renewals teams to improve fluency in commercial levers (e.g., pricing, negotiation, product value)

Leadership & Culture

Build and lead a high-performing team of operations and renewals professionals

- Drive a culture of accountability, transparency, and customer-centric growth

- Serve as a strategic thought partner to the Chief Customer Officer and executive leadership team

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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