Offer summary

Qualifications:

10+ years of experience in client-facing roles within professional services, consulting, or outsourcing environments., Proven track record of managing multi-million dollar accounts and growing client relationships., Strong business acumen with the ability to link business problems to technology and process solutions., Excellent communication, negotiation, and stakeholder management skills..

Key responsibilities:

Serve as the primary point of contact for assigned clients and cultivate relationships with C-level stakeholders.

Develop and execute account strategies to expand services and improve client retention.

Ensure high-quality delivery of services and maintain client satisfaction through performance monitoring.

Work closely with solution architects to craft proposals and drive business development efforts.

Job description

At Quatrro / ContinuServe, we are a global leader in digital transformation, consulting, and business process outsourcing. We partner with organizations to drive innovation, operational excellence, and sustainable growth. Our mission is to help Mid-Market Enterprise businesses rethink their operations by leveraging deep industry expertise, cutting-edge technology, and outsourcing solutions.

The Client Partner position is a remote role with regular travel, primarily throughout the Midwest, to engage with client stakeholders, strengthen relationships and identify new opportunities within our existing client base.

Role Overview:

We are seeking a seasoned Client Partner to lead strategic relationships with key Mid-Market Enterprise clients. The ideal candidate will be responsible for client satisfaction, revenue growth, and delivery excellence across a portfolio of services, including advising, technology, and outsourcing solutions. This role demands a strategic thinker and relationship builder who can act as a trusted advisor to the C-suite and senior executives.

Key Responsibilities:

Client Relationship Management: Serve as the primary point of contact for assigned clients. Cultivate deep, trusted relationships with C-level stakeholders to understand their strategic priorities and business needs.
Account Growth & Strategy: Develop and execute account strategies to expand services, increase revenue, and improve client retention. Identify opportunities to cross-sell and upsell solutions.
Delivery Oversight: Ensure high-quality delivery of services across all engagements. Partner with delivery leads to monitor performance metrics, resolve escalations, and maintain client satisfaction.
Business Development: Work closely with solution architects and industry teams to craft winning proposals and drive deal closures.
P&L Ownership: Take full ownership of account-level financial performance, including revenue forecasting, margin management, and profitability.
Innovation & Transformation: Bring thought leadership and innovative ideas to clients, helping them solve complex business challenges through digital transformation, automation, and analytics.

Qualifications:

10+ years of experience in client-facing roles within professional services, consulting, or outsourcing environments.
Proven track record of managing multi-million dollar accounts and growing client relationships.
Strong business acumen with the ability to link business problems to technology and process solutions.
Some industry expertise can be helpful (SaaS, Services, Manufacturing)
Experience with digital solutions.
Excellent communication, negotiation, and stakeholder management skills.

What We Offer:

Competitive compensation and performance-based incentives
A collaborative and high-impact work environment
Opportunity to make a meaningful impact on the business
Access to cutting-edge technologists and solutions

Quatrro Business Support Solutions is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran status, or other legally protected status by state or federal law.
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#LI-Remote

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