Offer summary

Qualifications:

High School diploma or equivalent; degree preferred., 1-2 years of IT, Help Desk, or MSP experience., Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical staff., Competency certifications like CompTIA A+ or Microsoft are a plus..

Key responsibilities:

Provide superior support to end-users for desktops, laptops, printers, and software.

Address high-volume, simpler issues while escalating complex problems to Tier 2 techs.

Utilize help desk ticketing systems to manage requests, including responding, assigning, and closing tickets.

Communicate effectively with team members and clients to ensure a positive support experience.

Job description

About Us:
Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:
Desired candidate is an aspiring IT technical professional who provides superior support to the end-user experience, with modest technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, networking, network printing, audio/video and telephony (VoIP), mobile device management, Active Directory, Windows and MacOS Operating Systems, and VMWare. This individual would serve as the entry level support for our help-desk, addressing high-volume, simpler issues while escalating complex issues to Tier 2 techs.

Education and Experience:

1. High School diploma or equivalent (Degree preferred)

2. 1-2 Years of IT, Help Desk and/or MSP experience

3. Competency Certifications are a plus (Microsoft, VMWare, etc.) CompTIA A+ is strongly weighted.

Required Qualifications and Job Description:

Excellent inter-personal skills; as good with people as you are with computers
Experience providing high quality customer desktop support for desktop applications and devices such as printers; this includes fast response rates and accurate and thorough resolutions to desktop issues
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
Strong communication, presentation, writing and editorial abilities
Strong organizational and time management skills
Require limited supervision and direction; drive results, and set priorities appropriately and independently
A passion for IT

Desired Qualifications:

Knowledge of various operating systems including MacOS, Windows, Linux
Experience with mobile device management including platforms like Jamf
Experience with Jira and other project management platforms
Experience with producing support documentation for supported products
Experience with basic networking including wireless, wired, security and basic design
Experience with corporate applications including Microsoft Office and Adobe applications
Experience with the full Google Workspace and Administration
Experience with Active Directory account administration
Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the servers
Familiarity with ITIL a plus

Teamwork:

A Tier 1 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance.

Leadership:

Acts in a self-directed manner; takes action before being directed by others or forced by events. Seizes opportunities and is proactive in avoiding potential problems.

Opportunity:

This is a great chance to grow your skills as an IT tech. By having the opportunity to work with various client issues while being supported by a strong team environment, you will learn a lot, and quick. As such, we are looking for a hard-working fast learner with strong communication skills.

Work environment:

This position is fully Remote.

Compensation:

$18 - $20 per hour

Benefits: