Housing Services Administrative Assistant - (ZR_23417_JOB)

This is a remote position.

Job Overview:

We are seeking a highly organized and detail-oriented Housing Services Administrative Assistant to support our housing program operations. This position requires someone who is proactive, dependable, and capable of managing a high volume of documentation and communication with various stakeholders. The ideal candidate will ensure that all client files, records, and correspondence are accurate, up to date, and audit-ready.

Key Responsibilities:

Documentation & Records Management

• Maintain and organize multiple client files with exceptional attention to detail
  

• Ensure all documents are accurate, complete, and compliant with program and audit standards
  

• Process housing-related applications and paperwork in a timely manner
  

• Regularly update client records, notes, and billing logs
  

Deadline & Task Monitoring

• Track and monitor important deadlines, client service logs, and staff documentation
  

• Conduct proactive follow-up on outstanding tasks with clients, staff, and external partners
  

Communication & Stakeholder Coordination

• Communicate professionally with landlords, county workers, clients, and internal staff
  

• Handle phone calls, emails, and messages with a customer service-oriented mindset
  

• Serve as a liaison between housing staff and external partners for efficient case resolution
  

Reporting & Data Entry

• Accurately enter data into tracking systems (billing logs, service notes, client outcomes, etc.)
  

• Generate reports related to client performance, staff services, and program status
  

• Maintain time tracking and daily service records as required
  

Technology & Tools

• Utilize Google Workspace (Drive, Docs, Sheets), email platforms, and possibly a CRM system
  

• Ensure digital files are securely stored, clearly labeled, and easily retrievable
  

Requirements:

• Excellent verbal and written communication skills
  

• Strong organizational skills and attention to detail
  

• Proficiency with Google Drive, Google Docs/Sheets, and email systems
  

• Customer service or sales experience in real estate or property management is a must

• Ability to manage multiple priorities and meet deadlines independently
  

• Experience with handling confidential and sensitive information
  

• Professional demeanor and customer service skills
  

• Proven follow-through, accountability, and task ownership
  

• Experience in administrative, housing, or social services preferred
  

Preferred Qualifications:

• Familiarity with housing programs or case management systems
  

• Experience supporting government-funded or nonprofit housing initiatives
  

• Knowledge of CRM or case tracking tools
  

• Bilingual abilities (Spanish or another language) a plus
  

Requirements

• Customer service or sales experience is real estate or property management is a must