Offer summary

Qualifications:

2-3 years of experience in IT support or help desk roles., Solid understanding of CRM and LMS platforms, particularly HubSpot and LearnDash., Strong communication skills, especially with non-technical users., Detail-oriented and proactive in improving systems..

Key responsibilities:

Respond to and resolve support requests through a ticketing platform.

Manage user accounts, permissions, and device setup.

Maintain documentation and internal knowledge base for processes and solutions.

Monitor ticket trends and suggest improvements or automation.

Job description

This is a remote position.

IT Systems Support Specialist (CRM & LMS) | (WFH)

Background

At PeoplePartners, we’re helping one of our client partners in the wellness and education space hire a IT Systems Support Specialist (CRM & LMS) . If you’re someone who thrives on solving tech issues, streamlining systems, and making users feel supported, this is your opportunity to shine.

About the Role

You’ll handle first-level support with a focus on CRM and LMS platforms. You won’t just fix things—you’ll improve them. From onboarding new team members to keeping systems running smoothly and securely, your work has a visible impact.

Your Key Responsibilities:

Respond to and resolve support requests through a ticketing platform.
Support tools like HubSpot, Klaviyo, LearnDash, Google Workspace.
Escalate complex issues and follow up for resolution.
Manage user accounts, permissions, and device setup.
Maintain SOPs, documentation, and the internal knowledge base.
Monitor ticket trends and suggest improvements or automation.

Requirements

About YOU

2–3 years of experience in IT support or a help desk role.
Solid grasp of CRMs, LMS platforms, and cloud-based tools.
Strong communicator—especially with non-technical users.
Detail-oriented, proactive, and driven to improve systems.

About YOUR Work History

Hands-on support for systems like HubSpot, LearnDash, Moodle.
Experience with Google Workspace (Admin Console, Docs, Drive).
Familiar with remote troubleshooting and system setup.
Clear and structured documentation of processes and solutions.

About the Culture YOU Thrive In

You're happiest in environments where people are approachable, feedback flows both ways, and tech problems are tackled with collaboration—not blame. You
like to keep things organized, make life easier for others, and constantly learn.

Key Responsibilities YOU Can’t Wait to Do

Be the calm, capable first responder for system issues.
Help new staff hit the ground running on Day 1.
Spot recurring issues and build better processes.
Ensure platforms like HubSpot and LearnDash run without a hitch.

How YOU Will Be Measured

Ticket resolution times and quality of support.
Onboarding readiness and system access accuracy.
Documentation completeness and relevance.
Input system improvements and user satisfaction.

When & Where YOU Will Work

Monday to Friday, Day-Shift.
Remote work from the Philippines.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits Annually - Leave benefits begin on Day 1.
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.