Manager Partner Operations

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Company Overview:

Clear Spring Health is part of Group One Thousand One (“Group1001”), a customer-centric insurance group whose mission is to make insurance more useful, intuitive and accessible so that everyone feels empowered to achieve financial security. Clear Spring Health is dedicated to helping seniors protect their health and well-being by providing Medicare Advantage plans in select counties of Colorado, Illinois, North Carolina, and Virginia, plus Georgia and South Carolina and offers Medicare Prescription Drug Plans in 42 states plus DC.

Position Summary

We are seeking a proactive and detail-oriented Vendor Manager to oversee our network of third-party vendors supporting ancillary health products. This role plays a key part in ensuring that vendor partnerships are optimized for performance, compliance, and client satisfaction.

The ideal candidate will bring experience in vendor management or benefit administration, a strong understanding of regulatory compliance (ERISA, Section 125, HIPAA), and the ability to manage service-level expectations across multiple stakeholders, including internal teams and external partners.

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Key Responsibilities

Vendor Relationship Management

• Serve as the primary point of contact for assigned vendor partners delivering ancillary health products.
• Foster productive, collaborative relationships to ensure high service quality and alignment with organizational goals.
• Conduct regular vendor performance reviews and maintain scorecards aligned with KPIs.

Service Delivery Oversight

• Monitor daily vendor activities, ensuring accuracy and timeliness in areas such as claims processing, eligibility, billing, and member communications.
• Collaborate with vendors to troubleshoot and resolve operational issues quickly and effectively.
• Escalate unresolved issues as needed and drive root cause analysis and continuous improvement.

Compliance & Risk Management

• Ensure all vendor operations are compliant with federal and state regulations, including ERISA, Section 125, and HIPAA.
• Maintain up-to-date documentation and audit trails, including contracts, SLAs, and compliance certifications.
• Support internal audits and regulatory inquiries by gathering vendor documentation as needed.

Contracting & Procurement Support

• Assist in evaluating and onboarding new vendors, including due diligence, RFP coordination, and implementation support.
• Support contract negotiations and renewals, ensuring terms meet company and client standards.

Data Analysis & Reporting

• Track and analyze vendor performance metrics and utilization data.
• Provide insights and recommendations based on vendor analytics to inform business decisions and client strategies.

Cross-Functional Collaboration

• Work closely with client services, compliance, finance, and IT to align vendor activities with overall business operations.
• Help define and improve processes related to vendor onboarding, performance management, and integration.

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Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
• 3+ years of experience in vendor management, benefits administration, or related roles in the healthcare or insurance space.
• Strong understanding of ancillary health products (e.g., critical illness, hospital indemnity) and group benefits.
• Familiarity with regulatory frameworks including ERISA, Section 125, and HIPAA.
• Strong analytical, problem-solving, and negotiation skills.
• Proficiency in Microsoft Office and vendor management or CRM platforms.

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Preferred Qualifications

• Experience managing third-party administrators (TPAs) or insurance carriers.
• Knowledge of contracting, procurement, or vendor selection processes.
• Familiarity with health plan operations and compliance best practices.

Compensation:  

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $70,000/year in our lowest geographic market up to $90,000/year in our highest geographic market.  Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. 

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. 

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.