Implementation Manager - Excelerate

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Excelerate is a provider-led, physician-engaged change management model jointly owned by Cleveland Clinic, OhioHealth, and Vizient.  This unique model delivers solutions that allow its clients to capitalize on recurring physician/clinical variation and sustainable cost containment opportunities.

Summary:

In this role, you will serve as the lead project manager for the onboarding and ongoing account management of Excelerate members. You will be responsible for driving sustainable cost savings through alignment to the Excelerate portfolio and leveraging Vizient clinical tools/solutions to address unwarranted variations.

Responsibilities:

• Lead the implementation process to identify the appropriate subject matter experts for customer training, integration, savings opportunities, and problem resolution.

• Develop actionable plans or programs for assigned provider relationships to optimize value.

• Drive strategic collaboration with service line consultants and Vizient Spend Management to present unified, value-driven opportunities to clients.

• Create agendas and coordinate provider-facing progress by providing regular communication in regard to implementation steps.

• Set implementation timelines and goals, consistently monitoring and communicating to ensure timelines and goals are met.

• Demonstrate product knowledge of Excelerate contracted products to support provider clinical decision-making, and to conduct value analysis product conversions, measuring and communicating success and savings against Vizient provider value proposition and operational metrics.

• Ensure exceptional customer experience by providing education to providers so that they maximize use of Vizient tools, identifying implementation roadblocks, and using available resources to address and resolve issues in a timely manner.

Qualifications:

• Relevant degree preferred.

• 5 or more years of relevant experience required, with a strong preference for backgrounds in clinical, healthcare operations, or healthcare business environments.

• Demonstrated success in project management, especially within healthcare or provider account management, including leading cross-functional initiatives from onboarding to long-term engagement.

• Advanced analytical and critical-thinking skills, with experience leveraging databases and data tools to identify trends, support decision-making, and drive measurable outcomes.

• Exceptional communication skills, including verbal, written, and presentation abilities, with a proven track record of crafting and delivering effective communications to executive leadership.

• Willingness to travel.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.