Offer summary

Qualifications:

2 years of sales experience in online advertising or digital services, High communication skills for calls and personalized email correspondence, Proficiency in business English and knowledge of Ukrainian is a plus, Positive attitude and flexibility to adapt to changing markets..

Key responsibilities:

Support clients in achieving results by analyzing their profiles and goals

Ensure smooth execution of client campaigns with tailored product selection

Build and nurture long-term relationships with clients

Drive growth by increasing customer lifetime value and meeting sales targets.

Job description

About Us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values: ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.

About the Role:

The Customer Success Specialist plays a key role in driving customer growth and cultivating long-term, trusted relationships. This position directly impacts our team’s success by increasing customer lifetime value and supporting ongoing engagement within the platform.

Part of the Sales team, you’ll be a crucial link between the company and our clients, working with top-tier global brands, visionary entrepreneurs, and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.

For this role we offer the flexibility of remote work and the opportunity to grow with a forward-thinking company.

Key Requirements:

2 years of sales experience (in online advertising or digital services)
Experience in international sales is a plus
High communication skills to work comfortably with calls and personalized email correspondence
Proficiency in business English at a high level, both spoken and written, and knowledge of a second language is welcomed; Ukrainian language is a massive plus!
Positive attitude and flexibility to change (driven by our growth in different geographic markets)
Sincere curiosity to learn new trends

Main Responsibilities:

Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
Advise clients on new products, services, promotions, and special offers to maximize their success.
Build and nurture long-term, mutually beneficial relationships with clients.
Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
Drive growth by increasing customer lifetime value, order frequency, and average revenue.
Meet or exceed sales targets and key performance indicators (KPIs).
Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.