Project Manager – ClickUp Expert (Workflow & Dashboard Optimization)

About SwiftStart

SwiftStart is a global Amazon Growth agency that partners with high-growth consumer brands to position their brand for global expansion and rapid marketplace success. At SwiftStart, we are fixated on building the next generation of legendary brands and the people who will lead them.

To give ourselves our best shot at accomplishing this mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone. They're challenging.

In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

1. We Set The Standard
2. We Exist To Drive Incremental Value For Our Clients
3. We Create an Environment of Mutual Respect, Accountability and Shared Excellence.

For us to continue to build on our success, we are focused on developing our team both inside and outside the office, with the understanding that as we grow, you grow. Our team fosters a collaborative environment where we drive results, optimize our efforts, and achieve amazing things, and we have fun along the way!

SwiftStart is an Equal Employment Opportunity employer. We Embrace I.D.E.A. and are committed to fostering a culture of performance and inclusivity. 

Role: Project Manager Growth

• Engage with multiple customers on a daily basis by reaching out to clients to share results and project advancements
• Translate the strategy created by the Growth Strategists to grow our clients’ accounts in a plan that outlines time and resources to achieve client goals.
• By collaborating with the Growth Strategist, manage tasks in multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
  

Day-to-day responsibilities may include:

• Create timelines and plans for projects
• Assign tasks on ClickUp & manage progression of ClickUp tasks in a timely manner ensuring progress is moving forward on ongoing tasks 
• Manage client emails & inbound slack requests for ongoing tasks
• Coordinate with the client and the rest of the team regarding tasks
• Keep the account processes organized 
• Get to know the processes & identify improvement opportunities for recurring tasks
• Share ideas and opinions to get things done more efficiently

The ideal candidate is someone who is extremely organized and an excellent planner, able to handle difficult situations & many tasks at one time. At the same time, they need to be an excellent communicator and able to maintain an impeccable relationship with the clients.

• Familiarity with planning and team management
• Experience in using Project Management tools (ClickUp or monday.com)
• Experience in Customer Management
• Experience with creative tasks with a high attention to detail
• Experience in process development & process improvement
• Intermediate knowledge of Excel
• Understanding of G-Suite & Slack
• Ability to manage several projects at the same time
• Ability to work on MST time zone hours

Job Requirements:

• Knowledge in basic Amazon processes 
• Experience with managing creative tasks
• Some experience using Amazon Seller Central platform
• Basic understanding of eCommerce
• Language: English (Required)
• Team player
• “Client Comes First” mentality