Analyst I - Mission Control

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The Role:

In this role, you’ll utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners. Success in this role will rely on a combination of detailed understanding of DailyPay’s operational monitoring functions, attention to detail, and ability to execute tasks with high quality in a fast-paced environment.

This position follows a fixed schedule of Saturday - Wednesday, 3:00 PM - 12:00 AM PST.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Develop expertise in our product, configuration, and backend processes

• Monitor and manage DailyPay’s operational, risk management, and revenue dashboards/metrics

• Analyze and monitor operational data/trends to mitigate risk exposure

• Identify operational anomalies using data from multiple sources

• Investigate alerts and provide initial troubleshooting to prevent service outages

• Collaborate with internal teams to ensure processing is completed efficiently

• Report, troubleshoot, and manage incidents through to resolution

What You Bring to The Team:

• Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment

• Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment

• Ability to execute recurring tasks with a high level of accuracy

• Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge

• Ability to take initiative and be proactive in problem-solving

• Flexible scheduling to meet needs outside normal business hours

• Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis

Nice to Haves:

• Strong and cross-functional communication skills

• Experience with payroll or money movement products, processes, and controls

• Experience in Technology or Financial Services fields

What We Offer:

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

#BI-Remote #LI-Remote