Offer summary

Qualifications:

Proven experience in B2B collections with a strong track record of results., Advanced skills in skip tracing and legal escalation processes., Familiarity with accounts receivable management and debt collection services., Ability to effectively communicate and negotiate with clients across various platforms..

Key responsibilities:

Manage a portfolio of assigned commercial collection accounts.

Make outbound contacts to negotiate payment plans and resolutions.

Communicate updates and disputes to clients professionally.

Utilize AI tools and maintain detailed activity logs in the CRM system.

Job description

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client:

Our Client is a U.S.-based firm with over 40 years of experience in the commercial collections industry. The company specializes in accounts receivable management and commercial debt collection services, helping businesses recover outstanding debts while preserving customer relationships.

They offer a broad range of services including accounts receivable outsourcing, commercial and international debt collection, and bankruptcy recovery solutions. They are also known for a proprietary transparent outsourcing model that provides clients with real-time visibility into the collection process.

Operating on a performance-based, contingency fee model, our Client aligns its success with that of its partners. With a global reach and a reputation for ethical, effective collections, they serve a wide range of industries and maintain long-standing relationships built on trust and results.

About the Role:

We're hiring a Senior Commercial Debt Collector who thrives in high-accountability environments and knows how to get results. This role is tailored for experienced professionals with a proven track record in B2B collections, advanced skip tracing, and navigating legal escalation when needed. You’ll manage a queue of commercial accounts, leverage skip tools and AI assistants, and work closely with our internal legal team. No fluff—just outcomes.

What you’ll do:

Manage a portfolio of assigned commercial (B2B) collection accounts
Make outbound contact with AR departments and responsible individuals
Negotiate payment plans, resolutions, or structured settlements
Communicate via phone, email, SMS, LinkedIn, and other digital platforms
Review case documents including contracts, statements, and account histories
Relay disputes and updates to clients clearly and professionally
Escalate accounts to legal when appropriate and provide supporting documentation
Maintain detailed activity logs using our cloud-based CRM (A Lariat Collection Software)
Utilize AI tools (e.g., ChatGPT) to streamline communication and reporting

Required profile