Offer summary

Qualifications:

3 years of experience in Information Security, tech, or compliance industry, Experience in customer service and supporting clients, Knowledge of Information Security best practices and auditing capabilities, Excellent written and communication skills, with strong attention to detail..

Key responsibilities:

Provide remote support to customers achieving Cyber Essentials via email and Teams

Assist the Sales team with assessment scoping calls and manage your own workload calendar

Write and deliver detailed reports, responding to customer queries and completing related admin tasks

Contribute ideas for new content to the training and marketing teams and take on future products within the team's remit.

Job description

Overview

Bulletproof, a rapidly growing technology focussed cyber security company is looking for a talented individual to support our customers through the Cyber Essentials Basic certifications. As a Cyber Essentials Basic Assessor, you will be responsible for providing remote consulting support and application marketing for customers who have purchased both our Cyber Essentials offerings.

Your core day to day work will be taking ownership of our customers Cyber Essentials applications. Which includes setting up, tracking, marking, and reporting on the service. Supporting customers will be achieved via email, Teams and by phone.

This is an opportunity to be part of an exciting and fast-growing security company who has engineered its own innovative products from the ground up who are dedicated to growing and can help train you so you can earn certifications which will assist you in developing your career in Information Security. We want to bring someone into the team to help find new ways to globally share our vision to use technology and most importantly talented people to solve businesses most difficult security challenges.

You should apply if you have had experience supporting and advising customers, performing audits, and understand some of the core Cyber Security policies and best practises a business requires, such as firewalls, patch management, secure configuration, malware protection and access control.

Responsibilities

Provide remote support via email or Teams to customers striving to achieve Cyber Essentials
Assist the Sales team with assessment scoping calls.
Managing your own workload calendar.
Writing and delivering detailed reports, providing advice and guidance to customers at each stage,
Respond to customer queries
Complete any admin tasks related to the Cyber Essentials (Trackers etc).
Take on any future products that fall within the teams remit of support or any overflow projects from other teams (including pen testing).
Contribute to the training and marketing teams with ideas for new content (blogs, videos, case studies etc)
Taking on the learning path to become a Cyber Essentials PLUS assessor.

Skills required

Experience and confidence in supporting and assisting customers
Auditing capabilities
Excellent written and communication skills
Knowledge of Information Security best practises
Exceptional time management skills
Experience using vulnerability scanning tools such as Nessus
Experience using the Microsoft Office Suite (Word, Excel, Team etc)
A drive to learn and grow within the career of Information Security

Required qualifications / Experience

3 Years’ experience working in the Information Security, tech or compliance industry
Customer service experience
IASME Cyber Essentials Assessor (advantageous)

Personal Attributes

Creative
Innovative
Honour commitments
Support your team
Positive can-do attitude
Analytical with exceptional problem-solving skills
Able to plan and manage time effectively
Able to think laterally
Accurate in approach with strong attention to detail
Self-motivated and committed to driving your own development

Benefits

25 days annual holiday
An additional day’s annual holiday for your birthday
Company pension
Private Healthcare
Subsidized gym membership
Perkbox employee benefits platform
Office coffee machine with locally sourced fresh roasted beans and a variety of herbal teas
Frequent team events
Relaxed working environment
Flexible working policy
Control over your work diary

Company Overview

We believe that our information and cyber security services are the best way to stay ahead of the hackers, take control of your infrastructure and protect your business-critical data. Key to our success is our in-house UK Security Operations Centre staffed 24/7 by our highly trained penetration testers, security analysts and compliance experts.

Bulletproof’s most popular services include:

Penetration testing,

Social Engineering

Red Team

Proactive Monitoring

Training

SMB/SME cyber security products

Compliance Services

Bulletproof is the dedicated cybersecurity arm of the ServerChoice Group, an organisation with over 10 years’ experience in providing secure online services, so you can be sure you’re joining a well-established, growing organisation.