Operations and Community Specialist - ZR_23320_JOB

This is a remote position.

Operations and Community Specialist

Core Responsibilities

Knowledge Management & Systems (30%)

• Develop and maintain a searchable knowledge base for company resources.
  
• Create and refine standard operating procedures (SOPs).
  
• Manage the digital asset library for easy access.
  
• Coordinate with content teams to incorporate community insights.
  

Community Engagement & Events (30%)

• Coordinate weekly Monday Mastermind calls (95% attendance target).
  
• Repurpose content from events (5 pieces per session minimum).
  
• Plan quarterly in-person events and an annual international trip.
  
• Drive engagement on the AMK platform and manage client profiles.
  

Operations & Client Success (25%)

• Oversee client onboarding with a 48-hour completion target.
  
• Manage expert onboarding and course production workflows.
  
• Address client support and technical assistance.
  
• Implement AI solutions for content and automation.
  
• Track key performance metrics.
  

Financial Management (15%)

• Oversee Stripe payments and manage subscriptions.
  
• Process payment adjustments and assist with Xero reconciliations.
  
• Ensure zero overdue invoices beyond 7 days and support profit distribution.
  

Key Performance Indicators

• 100% client onboarding form completion within 48 hours
  
• 95% attendance for Monday Mastermind calls
  
• 40% reduction in operational inefficiencies by Q1 2025
  
• Successful onboarding of 2 new experts per quarter
  
• 100% accuracy in payment processing and reconciliation
  

Requirements

• Experience in operations management, preferably in SaaS or education
  
• Proficiency in project management and knowledge management systems
  
• Experience in creating SOPs
  
• Strong written and verbal communication skills
  
• Experience with community management and online moderation
  
• Proficiency in Xero
  

Preferred Qualifications

• Experience in construction or trades (preference only)
  
• Nice to have: Stripe, ClickUp, and Google Workspace
  
• Familiarity with learning management systems
  
• Knowledge of AI content tools
  
• Event planning experience
  
• Understanding of profit-first financial principles
  
• Skills in video editing and content repurposing
  

Personal Qualities

• Proactive, adaptable, and customer-focused
  
• Excellent time management and prioritization
  
• Detail-oriented with strategic insight
  
• Self-motivated and able to work independently
  

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job