Service Engineer, Ultrasound (Remote-Based, USA)

Job Title

Job Description

Join Philips as a Remote Service Engineer, where you will leverage cutting-edge remote access technologies to provide exceptional technical support for Philips Ultrasound products, improving healthcare outcomes globally.

Schedule: Mon-Fri 10:30am - 7:00pm ET

Your role:

• Serve as a trusted Philips representative, delivering telephone and remote technical support to healthcare customers and field partners.

• Diagnose and resolve customer service issues using remote access tools, minimizing the need for on-site service calls.

• Escalate complex product issues for further evaluation and resolution by advanced support teams.

• Drive productivity through innovative problem-solving, process improvements, and application of technical expertise.

• Collaborate effectively with cross-functional teams to enhance customer satisfaction and operational excellence.

You're the right fit if:

• You’ve acquired 5+ years of experience in ultrasound experience, specifically with Philips systems.
• Your skills include Your skills include computer networking (preferred) and exceptional troubleshooting abilities.
• You have an Associate’s Degree or equivalent; a Technical Bachelor’s Degree is preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an expert in MS Office and CRM platforms and have a knack for authoring technical solutions.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Home - based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, OK, SC, SD, TN, UT, WY: $33.57 - $57.55/hour

• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY: $35.34 - $60.58/hour

• The pay range for this position in AK, DE, MD, NY, RI, WA: $37.10 - $63.61/hour

• The pay range for this position in CA, CT, MA, NJ, DC: $39.58 - $67.85/hour

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.