Offer summary

Qualifications:

Minimum 5 years of experience in B2B SaaS, focusing on customer success, support, or implementation roles., Strong technical background with experience in onboarding and implementing software solutions., Proficiency with integration platforms like Zapier, Make, and Workato, and understanding of web services and APIs., Bachelor's degree and excellent communication skills to articulate technical concepts to non-technical audiences..

Key responsibilities:

Manage client onboarding and implementation projects to ensure successful adoption of monday.com.

Build and maintain strong relationships with enterprise clients to understand and address their needs.

Design and execute complex workflows, data migrations, and integrations using various tools and APIs.

Lead webinars, demos, and training sessions to educate customers and promote product features.

Job description

Description

Our team is growing and we are looking for an Senior Technical Implementation Consultant to join our PS team! You'll work closely with customers to implement monday.com to help their business needs and challenges.There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

About The Role

Take ownership of clients onboarding, implementation projects.
Build strong relationships with our clients to understand their needs and ensure their success with monday.com
Responsible for working with enterprise customers to solve complex issues through defining their unique setup with monday.com
Plan and design customer’s onboarding solutions, API integrations, reporting program, custom scripting, user management, write user guides, presentations, and more
Design and execute complex data migrations from legacy systems to monday products.
Design more complex solutions that utilize our developer tools, such as the monday APIs and apps framework
Supplement complex workflows using no-code tools like Zapier, Make.com, Workato Integromat, Mulesoft, etc
Push the limits of the monday.com Work OS by building complex workflows for clients
Advocate for customers with Product when their needs are not met
Act as a project manager for small to medium projects that do not warrant a dedicated PM.
Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
Empower customers to connect their goals and challenges with the solution in monday.com
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Build, own, and execute implementation project plans
Represent the voice of the customer and influence product development roadmap

Requirements

5+ years of experience in B2B SaaS as technical customer success /customer experience or support/ implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of software.
Experience working with and guiding setup of SSO/SAML/AD and other identity authentication protocols.
Experience with integration platforms (PowerApps, Workato, Zapier, Make) and web services
BA or BS degree
Strong project management skills to keep projects on-track and manage unique flows.
At least 5 years of experience implementing new technology for medium and large organizations.
Strong problem solving skills
Strong knowledge of packaged application RESTful APIs
Ability to clearly articulate technical topics to a non-technical audience
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Strong customer-facing and presentation skills

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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