Offer summary

Qualifications:

Proven experience as a Business Travel Consultant or in leisure travel and airline bookings., Native experience with SABRE and ability to perform assessments., Strong attention to detail and professional communication skills, both written and verbal., Ability to resolve customer issues quickly and independently..

Key responsibilities:

Advise and organize travel for corporate clients, both individual and group.

Conduct analysis and research on travel options, anticipating travelers' needs for additional services.

Organize and book national and international business travel, including flights, road travel, trains, and accommodations.

Ensure compliance with agreed travel policies and provide positive customer service through effective communication.

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Como Consultor de Viajes, te unirás a nuestro equipo remoto altamente capacitado, brindando un servicio excepcional a nuestros clientes corporativos. Nos enorgullecemos de nuestra cultura cálida e inclusiva, la innovación en tecnología de viajes, las promociones internas y las oportunidades de desarrollo profesional.

Qué harás:

Asesorar y organizar viajes para clientes corporativos (tanto individuales como en grupo).
Realizar análisis e investigaciones sobre opciones de viaje y anticipar proactivamente las necesidades de los viajeros para ofrecer servicios adicionales.
Organizar y reservar viajes de negocios nacionales e internacionales, de diversa complejidad, por avión, carretera, tren y alojamiento.
Utilizar Sistemas de Distribución Global (GDS)como SABRE
Garantizar el cumplimiento de la política de viajes acordada con los clientes, las políticas de los proveedores de servicios y los requisitos normativos.
Utilizar técnicas positivas de atención telefónica y atender las solicitudes especiales de los clientes.
Colaborar con su equipo para capacitar, orientar y brindar retroalimentación constructiva para mejorar los niveles de servicio.

Esperamos compartir funciones laborales más detalladas e indicadores clave de desempeño durante el proceso de entrevista.

Que buscamos:

Pasión por la excelencia en el servicio al cliente, incluyendo la anticipación proactiva a sus necesidades
Experiencia comprobable como Consultor de Viajes de negocios, viajes de placer o reservas de aerolíneas
Experiencia nativa en SABRE (se realizaran evaluaciones)
Atención al detalle
Comunicación profesional (escrita y verbal)
Resolver los problemas de los clientes de forma rápida e independiente con el proveedor
Trabajo en equipo y apertura a la retroalimentación

Nuestro equipo de Atención al Viajero está disponible las 24 horas, los 7 días de la semana. Contamos con compañeros dedicados al turno de noche; sin embargo, le pedimos que sea flexible y cuente con disponibilidad completa incluyendo fines de semana y días festivos.

Location

Mexico

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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