Sr. Mgr., B2B Mobile Solutions Engineer

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

The Business Solution Engineer (SE) will function as a technology expert within the Samsung Mobile Retail/Hospitality Enterprise Business Unit. This role will require extensive knowledge and expertise of the Retail/Hospitality mobility space across all areas of technology. This will include, but not be limited to, mobile devices, operating systems and solutions. The SE will be required to position best in class mobile solutions for Retail/Hospitality customers leveraging Samsung Mobile’s B2B portfolio, including Samsung Knox and solutions from Samsung Mobile’s partner ecosystem. The SE will function as a technical expert working directly with customers and partner to develop, implement, and support advanced and security focused mobile solutions. Providing advanced technical pre-sales support, for the sales organizations which they support, will drive core day to day activities.

Role and Responsibilities

Role & Responsibilities

• Overall technical sales support for the Retail B2B sales teams.
• Prepare and deliver technical training and sales presentations to Retail customers and partners. 
• Understand and remove technical challenges or roadblocks with Enterprise Retail customers looking to deploy Samsung mobile solutions.
• Subject Matter Expert (SME) and ‘Technical Evangelist’ for Samsung Mobile’s B2B product and Knox solution portfolio
• Assist in the development of Retail & Hospitality focused solutions combining Samsung Mobile technology with partner capabilities to deliver success in our Retail vertical
• Provide product line sales support, feature development, and product category intelligence.  Test advertised functionality and work to fill any gaps within portfolio.  Search out and find new applications that are strategic to Samsung Mobile.
• Act as liaison between customers and Samsung Technical Delivery Manager when necessary.
• Assist in the development and management of product launch programs to ensure effective launch of new B2B products.
• Business Travel to support sales teams efforts in a sales environment (Up to 50%)
• Work and maintain work queue to support Sales Engineering organization with technical escalations or research.
• Conduct regular in-person and web-based product sales demo sessions for customers.  This will require the deepest level of knowledge of Samsung products and solutions.  You will be the front-line of knowledge for features and functionality.

Minimum Qualifications

• Bachelor's Degree preferred.
• 6+ years’ experience in information technology OR mobile OS support.
• 4+ years’ experience working with retail / food & beverage / hospitality customers selling & supporting solutions for store operations & front line workers
• Excellent communication skills, exceptional presentation skills and the ability to handle large audiences are a must.  Candidate must take pride in being the subject matter expert, but they must able to say “I don’t have that answer, but I can get it for you” when they truly do not know the answer to a customer or partner’s question.
• Candidate must be able to appropriately handle internal and external high-profile escalations.
• Candidate must have efficient knowledge in EMM, MDM, and mobile security solutions.
• Ability to function efficiently and effectively in a high paced, high-pressure environment.
• Comfortable supporting in person and video support/web chat support queue to support Samsung products and solutions.
• A willingness to take charge and address both obvious and obscure tasks as they arise with minimal direction.
• A willingness to work on opportunities both large and small

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.