Offer summary

Qualifications:

Evidenced experience in Operating Room process management or hospital staff education development/training., Strong project management and organizational skills with the ability to function in an executive business environment., Excellent interpersonal and communication skills to build relationships with clients and colleagues., Fluency in Portuguese and professional knowledge of English, with a willingness to travel 90% of the time..

Key responsibilities:

Coordinate customer stakeholders to ensure project phases are completed on time and within budget.

Provide case support and troubleshooting in the Operating Room for surgical teams using Versius.

Conduct training for customers and guide new surgical teams through their initial learning curve with Versius.

Track the success of the robotic program and share utilization reports with relevant stakeholders.

Job description

Want to get into the fast-growing world of surgical robotics? How about working in a commercial team with a radically different culture and a customer focussed approach to incentivising performance? CMR Surgical are recruiting for an Implementation Specialist based in Brazil. This role will report into our Commercial Latin América function.

About CMR Surgical

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

Responsibilities

Responsible for the success of implementation project plans. Coordinate the customer stakeholders to ensure that all project phases are completed on time and within budget while delivering an industry-leading customer experience. Gradually plan and oversee the second phase of clinical cases and beyond at new Versius installations.
Undertake case support & troubleshooting in the Operating Room for surgical teams who are trained to use Versius. Act as the first point of customer contact for technical and support issues, by ensuring the customer can reach you swiftly. Responsible for ensuring feedback and complaints are recorded and tracked to aid post-market surveillance and product improvement in each account. Promptly implement corrective actions, as and when required and provide ongoing advice and guidance to maximise utilisation of Versius.
Track the ongoing success of the robotic programme through carrying out Versius Service. Delivery Reviews in your accounts, sharing these with the relevant stakeholders and promptly highlighting corrective and preventative actions.
Conduct Versius training of customers, guiding new surgical teams through their initial learning curve with Versius so they are empowered to move to a mature service relationship with CMR, and can be supported sustainably and cost-efficiently.
Support the team with internal planning and forecasting processes, as and when required, producing and sharing Versius system utilization reports with all the relevant stakeholders. Take an active role in identifying the need for and creating new documentation/collateral to sup-port the Implementation teams’ activities.
Take an active role in identifying the need for and creating new documentation/collateral to support the Implementation teams’ activities.

We’re a rapidly developing company and roles can change and evolve. You’ll be willing to turn your hand to anything within Implementation remit that supports the team with delivering its objectives.

About you

To be successful in this role, you’ll need to have/be:

Essential

Evidenced experience in Operating Room process management or hospital staff education development/training
Business Acumen- Ability to function within an executive business environment
Training Ability - demonstrated experience in customer and peer training, specifically related to advanced technology within a clinical environment.
Interdependent Partnering - demonstrated record/examples of cooperating across functions
Inherently Self Disciplined - much of the role will be autonomous and require diligent and persistent follow up
Strong project management and organizational skills, highly organised - being responsible for a variety of key planning and coordinating activities.
Excellent interpersonal/communication skills to interact with clients and colleagues and build strong long-term relationships with key opinion leaders.
Strong business acumen and analytical skills to assess the profitability of different scenarios

You will be fluent in Portuguese and have an excellent professional knowledge of English and willing to travel 90% of the time

It would also be helpful if you have:

Life science degree preferred or equivalent clinical/medical degree or experience
Experience of Minimal Access Surgery, Navigation and/or Robotics

At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference.

We’d really like to hear from applicants from underrepresented groups and we recognise everyone has individual personal circumstances, so we’re open to discussing reduced / flexible / hybrid working hours for this role.

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare which covers pre-existing conditions, annual personal day for every employee to use however they wish and enhanced global parental leave pay.

We recognise that everyone has a life outside of work and at times we can experience things which are significant and can impact on our working lives. We’ve just launched our Global Parental Leave and Health and Wellbeing leave supporting our colleagues going through the menopause, fertility cycles or pregnancy loss and those going through gender reassignment; allowing them time to look after themselves and those close to them.

CMR can support with travel reimbursement for in-person interviews if you need a taxi for access needs.