Offer summary

Qualifications:

5+ years in product operations or program management, preferably in an AI native company., 1-2 years of people management experience, ideally leading product operations or analytics teams., Strong data analysis skills and effective communication abilities., Proficiency with tools like Jira, Confluence, Salesforce, and product analytics tools..

Key responsibilities:

Implement a structured AI product development lifecycle for market initiatives.

Manage the monthly product release and launch process with clear standards.

Establish product performance metrics and build dashboards to track performance and customer sentiment.

Act as a bridge between support, product, and go-to-market teams to prioritize improvements and communicate product updates.

Job description

About the Role

Enable Abnormal's AI product teams to operate efficiently with a customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams.

What will you do

Operational Excellence

Implement a structured AI product development lifecycle for all Market Initiatives
Manage monthly product release/launch process with clear standards
Lead cross-functional rituals including product reviews and launch meetings

Data-Driven Insights

Establish product performance metrics reviews across product areas
Build dashboards to track product performance and customer sentiment
Provide visibility into development progress and technical dependencies

Process Optimization

Define AI PM best practices and maintain Product Ops playbook
Manage Request for Enhancements process with effective triage
Drive AI-powered customer support automation initiatives

Customer & GTM Alignment

Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
Communicate product updates with clear enablement materials
Work with sales and customer success to improve feature adoption

Must Haves

5+ years in product operations or program management, preferably in AI native company
1-2 years of people management experience (preference for leading product operations and/or analytics teams)
Strong data analysis skills and communication abilities
Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
Background working with engineering, product and GTM teams in Enterprise SaaS environments
Experience in cybersecurity or email security industry

#LI-PP1

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Base pay range:

$172,100—$202,500 USD

San Francisco/New York Base pay range:

$191,300—$225,000 USD

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