Sales Development Representative - B2B SaaS

Alto Software Group creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year.

We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth. 

While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions. 

The Sales Development Representative is an important role responsible for both the qualification & sale of inbound enquiries as well as being responsible for proactive outbound prospecting. This includes signing additional products/services to new & existing clients. Working in alignment with the territory account management teams and the specialist product support team this role will ensure that our customers & prospects are aware and have access to our portfolio of products as well as partnerships and reach products.

The role is a varied one and needs the individual to become master of conversing with independent estate agency businesses. It will require someone to be structured in their approach managing both new project sales as well as inbound lead queues.
Other duties include responding to incoming customer calls & queries, minimizing cancellations, securing payment for outstanding debtors and maintaining accurate and up to date records.

The role includes

• Proactively outbound call new & existing clients to grow revenue share through Housefuls range of additional products & services
• Manage the qualification and sale of inbound enquiries
• Deliver revenue growth across Housefuls portfolio of products (property marketing, CRM software, website products and marketing reach products) as appropriate
• Proactive outbound calling as well as dealing with incoming calls and queries - and ensuring the highest conversion of inbound leads where applicable
• Ensure the territory client engagement coverage model is in place to engage with all customer and prospect accounts on a scheduled basis for all allocated accounts
• Demonstrate quality customer engagement as well as maintain a high degree of business acumen and product awareness
• · Ensure that you maintain client records in Salesforce with accurate, high- quality information
• Continually develop your product knowledge to ensure you are comfortable discussing Housefuls entire product suite. Attend
• Internal/external training sessions as and when appropriate to increase your skill set. Be responsible for continually updating your product, market and competitor knowledge and pro-actively and regularly provide clients and salespeople with relevant industry and business information,
• Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers
• To handle customer complaints or enquiries when appropriate and own the enquiry to completion
• To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required
• Participate in special projects as and when required

Requirements

Essential skills

• Experience in B2B sales, working in a consultative sales role
• Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines
• Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change
• Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking
• Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential
• Communicating effectively with both internal and external customers and engaging constructively in team meetings etc
• Desire to be part of and contribute to the success of a fast-growing organisation
• Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel

Desired skills

• Knowledge of property, software or digital media background
• Proven track record of working cross channel with a varied product portfolio

To be successful, you will:

• Be willing and able to work as part of a team
• Be passionate about delivering positive customer experiences whilst driving results in a sales environment
• Demonstrate personal commitment to improving one’s own knowledge and sharing best practice with colleagues

Benefits

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.