Offer summary

Qualifications:

At least 3 years of experience in customer service, client support, or operations, preferably in tech, real estate, or hospitality., Strong organizational and time management skills are essential., Excellent written and verbal communication skills in English are required., A tech-forward mindset with the ability to quickly learn internal tools like Salesforce and Zendesk is necessary..

Key responsibilities:

Monitor and respond to homeowner communication to ensure excellent service.

Collaborate with cross-functional teams to enhance workflows and improve the homeowner experience.

Manage Zendesk inboxes and assist in prioritizing tickets for Account Managers.

Coordinate meetings between homeowners and Account Managers, following up on action items to ensure completion.

Job description

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

An Account Management Associate to support our owners and account managers in providing excellent service and swift resolutions to problems. The ideal candidate is an excellent communicator with strong time management and customer experience skills, capable of working independently in a fast-paced environment. This role will support internal and external stakeholders to support our mission of Happy Guests, Happy Owners.

What You’ll Do

Monitor and respond to homeowner communication
Collaborate with cross-functional teams to improve workflows and ensure a premium homeowner experience
Manage Zendesk inboxes for the Account Management team and assist in prioritizing tickets for Account Managers
Update and maintain market reporting in partnership with cross-functional partners
Support owners with bookings and discounts
Support homeowner referral processes including new opportunity submissions and payout status updates
Provide technical assistance with our Lighthouse owner portal and escalate issues to Account Managers when necessary
Coordinate and schedule meetings or calls between homeowners and Account Managers
Follow up on internal and external meeting action items to ensure completion
Help manage property access issues by coordinating with internal operations and local teams
Fulfill homeowner requests for tax documents and assist in navigating compliance needs

Requirements

What You’ll Bring

At least 3 years of experience in customer service, client support, or operations (preferably in tech, real estate, or hospitality)
Strong organizational and time management skills
Excellent written and verbal communication skills in English
A tech-forward mindset with the ability to learn internal tools quickly (e.g., Salesforce, Zendesk)
A proactive attitude with a focus on ownership, problem-solving, and follow-through
Comfort working in a fast-paced, evolving environment
Experience supporting or working with account managers is a plus
Experience supporting or working within the he short-term rental or Hospitality industry is a plus
Availability to work full-time, US business hours (Pacific, Central, or Eastern time)
Experience with email marketing platforms, Google Workspace, and CRM tools preferred.

Benefits

Compensation for this role will range from $8-15 per hour dependent on skills & experience

Required profile