Customer Review Coordinator - (HR31524DR)

Job Title: Customer Review Coordinator
Location: Remote (CST Time Zone)
Salary Range: 500 USD/month base pay + 10 USD bonus per verified 5-star Google review

Work Schedule:
Wednesday: 2:00 PM - 6:00 PM (CST)
Saturday: 12:00 PM - 4:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-growing service business in the home improvement space that prides itself on delivering top-tier customer experiences. The team is warm, values-driven, and committed to quality, and they're looking to expand their impact by generating more public-facing customer reviews.

Position Overview:

Were looking for a friendly and reliable remote Customer Review Coordinator to follow up with past customers and collect verified 5-star Google reviews. You'll use phone, text, and email to check in with clients after their projects, ensure they had a great experience, and kindly encourage them to leave a review. No cold calling, no high-pressure sales, just helpful follow-ups with real customers who already know and trust the brand.

Key Responsibilities:

• Reach out to previous customers via OpenPhone (calls and texts).
• Ask about their experience and request a Google review.
• Follow up with customers who haven't left a review yet.
• Log responses and activity in a simple Google Sheet.
• Earn a $10 bonus for each verified 5-star review.

Qualifications:

• Clear spoken and written English.
• Friendly, polite communication style.
• Comfortable using OpenPhone, Gmail, and Google Sheets.
• Reliable, with strong follow-up habits and attention to detail.
• Willingness to learn (full training and scripts will be provided).

Nice-to-Haves:

• Prior experience in customer service, support, or phone-based roles.
• Ability to stay organized and manage multiple follow-ups independently.
• A naturally warm and kind demeanor, especially when dealing with unhappy clients.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.