Emergency Dispatch Operator

The Emergency Dispatch Operator is responsible for responding to emergency and non-emergency calls, coordinating dispatch services, and providing accurate and timely communication with emergency responders. This role requires quick decision-making, clear communication, and the ability to remain calm under pressure.

Key Responsibilities:

1. Receive and Prioritize Calls: Answer emergency (911) and non-emergency calls promptly and determine the nature and location of the incident.
2. Dispatch Emergency Services: Coordinate the deployment of police, fire, medical, and other emergency services based on the situation.
3. Maintain Communication: Keep constant communication with field units to monitor their status and provide updates as required.
4. Provide Instructions: Deliver clear and concise instructions to callers, including life-saving procedures such as CPR, if necessary.
5. Data Entry and Logging: Accurately record call information, service responses, and incident details into dispatch systems.
6. Handle Multi-Line Systems: Efficiently manage multiple communication lines while prioritizing emergency situations.
7. Monitor Systems and Alerts: Track alarm systems, weather alerts, and emergency broadcasts.
8. Collaborate with Agencies: Work with local and regional emergency agencies to coordinate multi-agency responses when necessary.
9. Adhere to Protocols: Follow established protocols and guidelines for emergency communication and dispatch procedures.

Required Qualifications:

• High school diploma or equivalent; additional training in emergency dispatch is a plus.
• Certification as an Emergency Medical Dispatcher (EMD) or equivalent is preferred.
• Proficiency in computer systems, radio equipment, and multi-line telephone systems.
• Excellent verbal communication and active listening skills.

Key Skills:

• Ability to remain calm and focused in high-stress situations.
• Strong multitasking capabilities and quick decision-making skills.
• Attention to detail and high accuracy in data entry.
• Knowledge of emergency response protocols and geographic areas served.
• Proficient in English; bilingual abilities are an asset.