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Director, Enablement

Offer summary

Qualifications:

7+ years of experience in sales, customer success, or technical enablement leadership., Proven track record of building and scaling enablement programs in a high-growth, enterprise SaaS environment., Strong executive presence with the ability to influence senior leadership and drive cross-functional alignment., Deep knowledge of enterprise sales cycles and sales methodologies..

Key responsibilities:

  • Develop and execute a comprehensive enablement strategy for Sales, Technical Sales, and Customer Success.
  • Own the creation and execution of enablement programs for onboarding, advanced sales methodologies, and product education.
  • Lead the development of customer and partner enablement programs through structured learning paths and certifications.
  • Establish a data-driven enablement strategy to measure impact and drive adoption of best practices across the revenue organization.

Ushur logo
Ushur Scaleup https://www.ushur.com/
51 - 200 Employees
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Job description

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, KA, MD, MI, MN, MO, MA, NE, NV, NJ, NC, OH, PA, SC, TX, TN, UT, VA, WA, NY.

We are looking for a Director, Enablement to join our Go to Market team. In this role, you will develop and lead a comprehensive enablement strategy that empowers Sales, Technical Sales, Customer Success, Professional Services Partners and Customers with the knowledge, tools, and training needed to drive revenue growth and customer success. Your work will be essential in accelerating sales productivity, enhancing customer engagement, and strengthening our partner ecosystem, ensuring that every revenue-generating team is equipped for success.

This is an exciting opportunity to build and scale a best-in-class enablement function, fostering a culture of continuous learning, innovation, and high performance across the organization. By aligning enablement initiatives with business objectives, you will directly contribute to expanding market share, increasing deal velocity, and driving long-term customer value.

This role will report directly to the Chief Revenue Officer (CRO) and will work cross-functionally with senior leadership across Sales, Customer Success, Product, Marketing, Human Resources, and Partner teams to ensure enablement programs support the company’s strategic goals.

What You'll Do
  • Develop and execute a comprehensive enablement strategy that empowers Sales, Technical Sales, Customer Success, and our partner ecosystem, ensuring alignment with overall business objectives and driving cohesive growth across all revenue functions
  • Build and scale a holistic enablement function that enhances productivity, efficiency, and performance across the entire revenue organization, from pre-sales to post-sales
  • Own the creation and execution of enablement programs for new hire onboarding, advanced sales methodologies, strategic account management, product education, competitive positioning, and customer lifecycle management
  • Lead the development of customer and partner enablement programs through a University initiative, providing structured learning paths, certifications, and self-service resources for external stakeholders
  • Oversee the development of sales playbooks, frameworks, and methodologies that accelerate deal velocity, improve win rates, and enhance customer engagement
  • Partner with GTM leadership (CRO, VPs of Sales, Customer Success, Sales Operations, Product, Marketing, Human Resources and Finance) to align on strategic initiatives, sales priorities, and growth objectives
  • Establish a data-driven enablement strategy that leverages insights from sales performance, customer success metrics, and partner engagement to identify areas for improvement and measure impact
  • Drive adoption of best practices, processes, and methodologies across the revenue organization, ensuring consistent execution and measurable success
  • Lead and scale revenue-wide training initiatives, including Sales Kick-Off (SKO), Quarterly Business Reviews (QBRs), ongoing technical training, and leadership development programs for revenue-facing teams
  • Optimize the enablement technology stack (e.g., GTM Buddy, Salesforce, Gong, Hubspot, LMS platforms) to improve accessibility, adoption, and effectiveness of enablement programs
  • Cultivate a culture of continuous learning by ensuring ongoing skills development, leadership coaching, and career progression opportunities across Sales, Technical Sales, and Customer Success teams

    • What You Bring
  • 7+ years of experience in sales, customer success, or technical enablement leadership, with at least 3 years leading a global enablement function.
  • Proven track record of building and scaling enablement programs across Sales, Technical Sales, Customer Success, and Partner Enablement in a high-growth, enterprise SaaS environment.
  • Strong executive presence with the ability to influence senior leadership, drive cross-functional alignment, and deliver high-impact programs.
  • Experience designing holistic enablement programs that support the entire revenue cycle, from pre-sales engagement to post-sales customer retention and expansion.
  • Deep knowledge of enterprise sales cycles, sales methodologies (e.g., MEDDPICC, Challenger, SPICED), and customer lifecycle strategies.
  • Expertise in building partner and customer training programs, including certifications, e-learning platforms, and structured learning paths through a University model.
  • Highly data-driven, with the ability to establish and report on key performance indicators (KPIs) that measure the effectiveness of enablement initiatives.
  • Proficiency in sales enablement technologies (GTM Buddy, Salesforce, LMS platforms, Gong, Hubspot, etc.) and ability to drive adoption across teams.
  • Experience in a high-growth SaaS environment, with a deep understanding of the challenges and opportunities that come with scaling a global enablement function.
  • Strong change management and program management skills, with a track record of executing large-scale enablement initiatives that drive measurable impact.
  • Willingness to travel as needed for SKOs, QBRs, customer/partner training events, and leadership strategy meetings.
    • Why Join Us?
    Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
     
    Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
     
    Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
     
    Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
     
    Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
     
    Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
     
    Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Success ManagementCustomer Lifecycle ManagementData-Driven Decision MakingSelling TechniquesSales EnablementSales PlaysChange ManagementCustomer Success ManagementEmployee OnboardingBusiness DevelopmentLearning Platforms

    Other Skills

    • Program Management
    • Leadership Development
    • Collaboration
    • Communication
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