MDM Tier 3 Engineer – Ivanti MobileIron Specialist

MDM Tier 3 Engineer – Ivanti MobileIron Specialist
Contract/Full-Time
100% Remote (Must work EST New York hours)

Job Overview

We are seeking a highly skilled MDM Tier 3 Engineer with a strong background in Ivanti MobileIron to join our team. This role requires a minimum of 7 years of experience in a similar role, managing and maintaining mobile device management (MDM) solutions, system upgrades, and security policies.

The ideal candidate will have expertise in sentry server upgrades, access as a service, Intune mobile management, and certificate renewals while also collaborating with SMEs globally.

Key Responsibilities

• Manage and upgrade Ivanti MobileIron sentry servers, ensuring smooth operation and security compliance.
• Implement and maintain Intune mobile management, including device enrollment, policy creation, and software deployment.
• Renew and manage security certificates, ensuring compliance with security best practices.
• Lead system and service maintenance activities, including complex application and service upgrades, regular health checks, and roadmap planning.
• Provide expert troubleshooting and support for mobile devices, including Android and iOS, ensuring seamless user experiences.
• Collaborate with global SMEs to provide expert guidance on MDM solutions and endpoint security.
• Integrate and troubleshoot Okta, ensuring seamless authentication and security compliance.
• Develop, test, and maintain Group Policy Objects (GPOs) for desktop and laptop environments.
• Oversee Intune device management and implement software deployment strategies for desktops and laptops.
• Create and maintain standard operating procedures (SOPs) for patching, updates, and troubleshooting.
• Monitor market trends and recommend upgrades, endpoint engineering solutions, and security enhancements.
• Ensure proper DNS and DHCP configurations for endpoint management.
• Track and log all activities in ServiceNow, producing detailed reports and documentation.

Required Qualifications

• Minimum 7 years of experience in a similar role, managing MDM and endpoint solutions.
• Strong expertise in Ivanti MobileIron, including sentry server upgrades and policy management.
• Experience with Intune mobile management and desktop/laptop software deployment.
• Deep knowledge of access as a service, certificate management, and security protocols.
• Proficiency in Okta integration and troubleshooting.
• Strong experience with group policy management (GPOs), DHCP, and DNS.
• Excellent problem-solving skills, with the ability to work independently and collaborate with global teams.
• Experience using ServiceNow for tracking and documenting incidents and resolutions.
• Strong communication and leadership skills, with the ability to coordinate and lead maintenance activities.

Preferred Qualifications

• Experience with endpoint engineering and security enhancements.
• Knowledge of advanced troubleshooting techniques for mobile and desktop environments.
• Familiarity with automation tools to improve endpoint security and software deployment processes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status