Offer summary

Qualifications:

Excellent verbal and written communication skills with a customer-service mindset., Technical proficiency with CRM systems and logistics management platforms., Strong attention to detail and organizational capabilities., Ability to work independently in a remote environment..

Key responsibilities:

Orchestrate and execute strategic check calls to maintain real-time shipment visibility.

Monitor and verify critical pickup and delivery milestones across the logistics network.

Serve as the primary point of contact for status updates and issue resolution.

Collaborate with cross-functional teams to ensure seamless logistics operations.

Job description

This is a remote position.

Role Name: Tracking Specialist

Schedule:

40 hours per week, Monday to Friday 7am to 4pm EST with 1 hour of unpaid break

Client Timezone: Eastern Time (Montreal-based)

Client Overview

Join a leading North American logistics powerhouse that orchestrates seamless transportation solutions across road, rail, and international shipping channels. This established company manages complex supply chain operations, connecting businesses through innovative logistics solutions and maintaining a strong presence across Canada and the United States.

Job Description

Take on a pivotal role in our client’s logistics command center, where you’ll be instrumental in ensuring the smooth flow of shipments across multiple transportation modes. As a Check Call Coordinator, you’ll serve as the vital link between pickup points, delivery destinations, and sales teams, maintaining real-time visibility of shipment status and proactively addressing any challenges. This position offers an exciting opportunity to develop expertise in logistics management while working with sophisticated transportation management systems in a modern, remote work environment.

Responsibilities

Orchestrate and execute strategic check calls to maintain real-time shipment visibility
Monitor and verify critical pickup and delivery milestones across the logistics network
Serve as the primary point of contact for status updates and issue resolution
Provide timely updates to sales representatives regarding shipment status and potential concerns
Maintain accurate documentation within the company’s advanced tracking systems
Collaborate with cross-functional teams to ensure seamless logistics operations
Drive operational efficiency through proactive communication and problem-solving

Requirements

Excellent verbal and written communication skills with a customer-service mindset
Demonstrated ability to work independently in a remote environment
Technical proficiency with CRM systems and logistics management platforms
Strong attention to detail and organizational capabilities
Professional home office setup with reliable high-speed internet connection
Ability to maintain consistent availability during business hours
Problem-solving skills with a proactive approach to issue resolution
Comfort with multi-tasking in a fast-paced logistics environment