Receptionist and Appointment Coordinator (ZR_23284_JOB)

This is a remote position.

Schedule:

• 40 hours per week, Flexible schedule during the client's business hours, Kansas time
  
• Working days: Monday, Tuesday, Thursday, Friday and Saturday
  

Client Timezone: Kansas, United States (Central Time)

Client Overview

Join a thriving beauty and wellness establishment that has built its reputation on delivering exceptional customer experiences. This growing salon provides premium nail care services to a loyal customer base, with a focus on maintaining the highest standards of professionalism and service quality. As part of their expansion and commitment to customer satisfaction, they’re seeking a dedicated team member to enhance their appointment management system.

Job Description

Take on an integral role as a Virtual Appointment Coordinator in a dynamic beauty services environment. In this position, you’ll serve as the primary point of contact for clients seeking to schedule their beauty services, managing a sophisticated appointment system through both digital and voice communications. This opportunity allows you to work remotely while making a direct impact on business operations and customer satisfaction. You’ll be instrumental in maintaining the smooth flow of daily operations while ensuring each customer receives prompt, professional attention during the booking process.

Responsibilities

• Manage incoming customer communications for appointment scheduling through both text and phone channels
  
• Coordinate and optimize the daily appointment calendar to maximize efficiency
  
• Provide exceptional customer service as the first point of contact for the business
  
• Handle customer inquiries professionally and promptly
  
• Maintain detailed and accurate scheduling records
  
• Utilize business software systems to manage appointments effectively
  
• Collaborate with on-site team to ensure smooth scheduling operations
  
• Send appointment confirmations and reminders to clients
  
• Monitor and manage schedule changes or cancellations
  
• Maintain a professional and friendly demeanor in all customer interactions
  

Requirements

• Excellent written and verbal English communication skills
  
• Previous experience in customer service or appointment scheduling preferred
  
• Proficiency with Windows-based operating systems and software applications
  
• Available to work full-time during U.S. business hours (Kansas time zone)
  
• Strong attention to detail and organizational capabilities
  
• Reliable high-speed internet connection
  
• Quiet, professional work environment
  
• Excellent multitasking abilities
  
• Professional phone manner and text communication etiquette
  
• Ability to work independently while maintaining strong communication with the team