Offer summary

Qualifications:

Excellent communication skills, both verbal and written., Strong customer service skills with a focus on detail and professionalism., Ability to multi-task and prioritize effectively., Proficiency in software applications, particularly Outlook and Excel, with Syrinx SP experience being advantageous..

Key responsibilities:

Manage and process administrative tasks related to customer experience, including off-hire requests and invoice queries.

Provide proactive and timely responses to customer inquiries to ensure satisfaction.

Maintain accurate records and documentation for all customer interactions.

Collaborate with internal teams to resolve issues and ensure smooth processes.

Job description

Job Overview:

We are seeking a detail-oriented and customer-focused CX Admin/Support Specialist to join our team. This individual will play a vital role in managing the "after-sales" aspect of our customer experience, ensuring that post-sales processes are handled efficiently and effectively. By providing exceptional customer service and attention to detail, this role ensures a seamless customer experience and helps maintain strong, positive relationships with our clients.

Key Responsibilities:

Manage and process various administrative tasks related to customer experience, including:
Off-hire requests
On-hire and off-hire confirmations
ETAs (Estimated Times of Arrival)
Damage and loss notes
Invoice queries
Hire suspensions
Provide proactive and timely responses to customer inquiries, ensuring full customer satisfaction.
Work across both our Core and Procure offers, providing support across different areas of the business.
Maintain accurate records and documentation for all customer interactions and administrative tasks.
Collaborate with internal teams to ensure smooth processes and resolve any issues promptly.
Maintain a high level of professionalism, empathy, and attention to detail when dealing with clients.