Offer summary

Qualifications:

Bachelor’s degree in Business, Information Systems, or a related field., 3+ years of experience supporting ServiceNow implementations in federal or public sector environments., Strong analytical and problem-solving skills with a focus on operational efficiency., Excellent oral and written communication skills for presenting complex information to stakeholders..

Key responsibilities:

Lead business process analysis and reengineering for successful ServiceNow implementations.

Collaborate with stakeholders to define business goals, requirements, and success metrics.

Facilitate workshops and discovery sessions to gather business input for ServiceNow solutions.

Serve as a trusted advisor to clients, identifying process improvement opportunities and ensuring effective stakeholder communication.

Job description

Description

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence.

At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:

Strive for Greatness
Do the Right Thing
Foster Teamwork
Respect Each Other
Grow Together

We are looking for a ServiceNow Business Process Consultant. Business Process consultant will be responsible for running workshops, understanding the business processes, providing ServiceNow to-be processes to accomplish requirements and empowering the identified stakeholders on adoption of the to-be processes in collaboration with the training team and ServiceNow team.

Responsibilities

Lead business process analysis and reengineering efforts to support successful ServiceNow implementations across various modules such as ITSM, ITOM, HRSD, SecOps, and more
Work closely with stakeholders to define business goals, requirements, KPIs, and success metrics, ensuring alignment with organizational objectives
Translate business needs into functional requirements, user stories, and process flows that guide configuration and development on the ServiceNow platform
Collaborate with technical teams to ensure that solution designs align with business requirements and follow platform best practices
Facilitate and lead workshops, interviews, and discovery sessions to gather business input and deliver strategic ServiceNow solutions
Support Agile development cycles by contributing to sprint planning, backlog grooming, and user acceptance testing
Serve as a trusted advisor to clients, offering insights into process improvement opportunities and industry best practices
Help define platform governance, change management strategies, and adoption plans for ServiceNow implementations
Ensure effective stakeholder communication by preparing and delivering clear, concise updates, documentation, and training materials
Identify and resolve issues related to business processes, data quality, and user adoption
Contribute to continuous improvement by capturing lessons learned and contributing to Bravium’s internal knowledge base and methodology enhancements

Requirements

U.S. Citizenship required
Have a public trust clearance or the ability to get one
3+ years of experience supporting ServiceNow implementations, with direct experience in federal or public sector environments
Hands-on experience with ServiceNow modules including ITSM, ITOM, SecOps, HAM, and SAM
Bachelor’s degree from an accredited institution, preferably in Business, Information Systems, or a related field
4+ years of experience in business analysis, process improvement, or project management on federal contracts or programs
Excellent oral and written communication skills, with the ability to present complex information clearly to federal stakeholders and decision-makers
Demonstrated success in collaborating with cross-functional teams, including government clients, developers, and contract partners
Strong analytical and problem-solving skills, with a focus on driving operational efficiency and solution alignment
Familiarity with federal compliance and security standards (e.g., FISMA, FedRAMP, ITIL)
Experience operating within Agile, Scrum, or hybrid delivery frameworks supporting federal IT modernization initiatives
Ability to adapt quickly to secure or highly regulated environments, maintaining compliance while delivering value

Why Join Bravium Consulting?

At Bravium Consulting, we’re not just building solutions — we’re building careers. As a rapidly growing company, we are always looking for smart, driven professionals who are passionate about making an impact. We prioritize excellence, support, and continuous growth, ensuring our team members are empowered to succeed.

We offer a competitive compensation package and a robust suite of benefits designed to support your personal and professional well-being:

15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements
Access to robust training and professional development program
Employee Assistance Program (EAP) for mental health and wellness support

At Bravium, we invest in our people — because your success is our success.

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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