Customer Consultant (Remote, Night Shift)

This is a remote position.

• Conduct one-on-one consultations with customers via video calls or phone to explain their genetic reports.
  
• Translate complex genetic concepts into easy-to-understand language tailored to individual customers.
  
• Provide actionable lifestyle suggestions based on genetic findings (e.g., nutrition, fitness, supplements).
  

• Address customer questions, concerns, or uncertainties about their genetic data.
  
• Create and maintain personalized customer notes and follow-up plans as needed.
  
• Collaborate with the support team to resolve any service-related inquiries.
  

• Review customer reports to identify key insights and relevant wellness optimizations.
  
• Stay up-to-date on the Company's evolving product offerings to integrate new services into consultations.
  

Requirements

• Bachelor’s or Master’s degree in Genetics, Biology, Health Sciences, or a related field.
  
• Registered Nurse or Nurse Practitioner highly preferred.
  
• Nutritionist, dietitian, other functional wellness provider also preferred.
  

• Minimum 2 years of experience in customer communications.
  
• Strong understanding of genetic data interpretation and personalized wellness.
  
• Exceptional communication skills with the ability to simplify complex genetic information.
  
• Excellent English communication skills
  

• Empathetic, patient, and able to build strong rapport with customers.
  
• Excellent organizational skills and attention to detail.
  
• Comfortable working independently
  

• Willing to work night shift from 12:00am to 9:00pm
  
• With read work from home setup, equipment and stable internet connection
  
• Willing to work as an Independent Contractor