Offer summary

Qualifications:

Bachelor's degree in Business Administration or a related field., Extensive experience in the Property & Casualty insurance industry preferred., Minimum of five years in program management or related roles, with experience in Product Analysis or Business Analysis being a plus., Strong leadership, communication, and stakeholder management skills are essential..

Key responsibilities:

Develop and maintain frameworks and best practices for program management.

Build and maintain relationships with Business Unit Leaders and stakeholders.

Facilitate requirements gathering and document stakeholder needs.

Oversee the prioritization and execution of project road maps aligned with business objectives.

Job description

POSITION SUMMARY

The Business Program Manager plays a critical role in the Property & Casualty (P&C) insurance space specifically with Claims, Product, and Finance. The candidate should have a proven track record of interfacing effectively with leaders in these Business Units. The role is responsible for overseeing a collective of initiatives including discretionary, compliance and maintenance projects as well as coordination and prioritization of break/fix tickets and issues. The right individual will work closely with Business Units and serve as a liaison to Information Technology. A deep understanding of P&C insurance products and features is required.

PRINCIPAL DUTIES & RESPONSIBILITIES

• PPMO Leadership: Develop, implement, and maintain frameworks, methodologies, standards, and best practices. Ensure consistent program and project status and reporting across the organization.
• Stakeholder Management: Build and maintain strong relationships with Business Unit Leaders and other key stakeholders. Acts as advisor to stakeholders to meet schedules and/or resolve technical problems. Manages the coordination of activities for a given program with responsibility for results. Facilitates decision-making and ensures stakeholder buy-in.
• Facilitates Requirements Gathering: Work closely with stakeholders to understand their needs and challenges. Document these needs in the form of detailed requirements.
• Facilities Process Analysis: Examines existing business processes to identify inefficiencies and areas for improvement. They analyze data to understand trends and patterns.
• Facilities Solution Development: Works with stakeholders to identify priority, severity, and urgency for new projects and existing maintenance issues/incidents.
• Program Management: Oversee the prioritization and execution of evolving road maps, ensuring alignment with strategic business objectives, budget constraints, and timelines.
• Information Technology Interface. Represent Stakeholders and Business Unit Leaders to Information Technology. Facilitate effective implementation and delivery with Information Technology

EDUCATION & EXPERIENCE

• Bachelor's degree in Business Administration or a related field.
• Extensive experience in the Property & Casualty insurance industry preferred.
• Minimum of five (5) years of progressive experience in program management or related roles, experience as a Product Analysis, Product Management, Business Analysis is a positive.
• Proven ability to effectively collaborate with stakeholders across various departments (Product, Billing, Underwriting, Claims, Operations) to identify and gather business requirements.
• Analyze processes and design solutions. Lean Six Sigma is a positive.
• Prioritize and manage work objects based on severity and urgency.
• Exceptional leadership, communication, interpersonal, and stakeholder management skills with a proven track record of leading and motivating Sr. Business Leaders.
• Demonstrated strength in analytical thinking, problem-solving, and decisive decision-making.
• Proficiency in established project management methodologies, including Agile and Waterfall.

Compensation$120,000-$125,000

Required profile