Offer summary

Qualifications:

Strong communication skills to interact effectively with customers., Problem-solving abilities to address customer inquiries and complaints., Experience in customer service or support roles is preferred., Familiarity with booking systems and appointment management is a plus..

Key responsibilities:

Handle day-to-day booking inquiries from customers regarding beauty treatments.

Reschedule appointments and inform customers of any changes or delays.

Assign replacement therapists for canceled appointments to ensure service continuity.

Assist with complex bookings such as group bookings and corporate events.

Job description

About the Client

Our company is the leading Digital Beauty Concierge in London, setting new standards in the personal care industry through unwavering commitment to excellence. As a trailblazer in the digital beauty realm, we provide a diverse array of opulent beauty services, bringing the pampering experience right to customers' homes, workplaces, and hotels. Our fundamental mission is to elevate beauty and wellness, ensuring that our clients receive nothing less than a five-star quality service with unparalleled convenience.

We seamlessly merge cutting-edge technology with personalized care, redefining beauty services as an indulgence tailored to your preferences. Uncover the quintessence of five-star beauty and wellness experiences at the heart of London with us.

About the Role

We are seeking a dedicated and customer-oriented Customer Support Associate to join our team. The successful candidate will handle day-to-day booking inquiries, rescheduling, and manage appointments for beauty treatments. This role requires excellent communication and problem-solving skills to ensure a positive experience for our customers.

What you’ll do

Handling day-to-day booking inquiries from customers regarding beauty treatments across multiple communication channels
Rescheduling appointments when needed
Informing customers and therapists of appointment changes or delays
Assigning replacement therapists for canceled appointments so the customer still receives their treatment
Assisting with more complex bookings like group bookings and corporate events
Respond to and resolve low level complaints in a timely and professional manner, using strong communication and problem-solving skills to ensure a positive experience for the customer

Required profile