Offer summary

Qualifications:

At least 1 year of customer service experience., Exceptional English skills (C1+ level) with professional written communication., Strong empathy and ability to assist and educate customers., Responsible team player with multitasking abilities..

Key responsibilities:

Serve as a point of contact for viewers and broadcasters.

Resolve user issues promptly via text communication channels.

Record and track user issues using task management tools like JIRA.

Gather user feedback and suggest improvements to enhance experience.

Job description

Description

Tango is a successful, market leader, a live-streaming Platform with 450+ million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango Live Stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course, our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).

Do you want to join the party?

Responsibilities

Be a point of contact for Mid-tier viewers and broadcasters
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
Record the issues users are experiencing in a task tracking tool (JIRA)
Gather feedback and propose improvements to user experience
Achieving good results in personal KPIs and helping teammates do the same.